This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Choppy video streaming, and I already turned off hardware acceleration

  • 1 balasan
  • 2 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh iamjayakumars

more options

When I try streaming movies from Amazon Prime Instant Videos in Firefox both the audio and video are very choppy. I have already tried turning off hardware acceleration as I was frequently getting error messages that a Silverlight Plugin was Unresponsive.

When I try streaming movies from Amazon Prime Instant Videos in Firefox both the audio and video are very choppy. I have already tried turning off hardware acceleration as I was frequently getting error messages that a Silverlight Plugin was Unresponsive.

All Replies (1)

more options

Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).