This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

I have a mac 10.10.5 with firefox quantum which has download helper 7.3.7 with companion app installed. Videos download but dont aggregate and convert. Help pls

  • 1 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh user633449

Nick
Nick
more options

I was able to download streaming media on my macbook a few years ago using firefox with its add on download helper. Upon upgrading to the current version and the latest firefox and its download helper that is now not possible. I only get as far as the file downloading but the file doesnt aggregate and convert. Would appreciate help.

I was able to download streaming media on my macbook a few years ago using firefox with its add on download helper. Upon upgrading to the current version and the latest firefox and its download helper that is now not possible. I only get as far as the file downloading but the file doesnt aggregate and convert. Would appreciate help.

Penyelesaian terpilih

If you are having issues with an add-on, please contact the developer of that Add-on. For video downloadhelper, that is https://addons.mozilla.org/firefox/addon/video-downloadhelper/

I'll also note, you should update your Mac OS You currently have Mac 10.10, the current version is 10.14. https://www.apple.com/macos/how-to-upgrade/

Baca jawapan ini dalam konteks 👍 0

All Replies (1)

user633449
user633449
more options

Penyelesaian Terpilih

If you are having issues with an add-on, please contact the developer of that Add-on. For video downloadhelper, that is https://addons.mozilla.org/firefox/addon/video-downloadhelper/

I'll also note, you should update your Mac OS You currently have Mac 10.10, the current version is 10.14. https://www.apple.com/macos/how-to-upgrade/