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Thunderbird crashes every time I try to attach a file

  • 1 reply
  • 3 have this problem
  • 12 views
  • Last reply by Wayne Mery

Rob-b
Rob-b
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Every time I try to attach a file Thunderbird crashes as does Firefox when I try to use the online e-mail program at Yahoo O/S is windows 7 below is the error report.

escription: 

 A problem caused this program to stop interacting with Windows.

Problem signature: 

 Problem Event Name:	AppHangB1
 Application Name:	thunderbird.exe
 Application Version:	31.2.0.5398
 Application Timestamp:	543ae92c
 Hang Signature:	1083
 Hang Type:	1
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Hang Signature 1:	108310b245cfcb8ee4b6a300b87dbe2d
 Additional Hang Signature 2:	539d
 Additional Hang Signature 3:	539d6e3205b710ca3f2aca3ad581f74c
 Additional Hang Signature 4:	e1e7
 Additional Hang Signature 5:	e1e7cb713d8b06cfd8dc947d0173bafe
 Additional Hang Signature 6:	b9a9
 Additional Hang Signature 7:	b9a901354c9d7a567017914de5481907

Thanks for your support Rob

Every time I try to attach a file Thunderbird crashes as does Firefox when I try to use the online e-mail program at Yahoo O/S is windows 7 below is the error report. escription: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangB1 Application Name: thunderbird.exe Application Version: 31.2.0.5398 Application Timestamp: 543ae92c Hang Signature: 1083 Hang Type: 1 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Hang Signature 1: 108310b245cfcb8ee4b6a300b87dbe2d Additional Hang Signature 2: 539d Additional Hang Signature 3: 539d6e3205b710ca3f2aca3ad581f74c Additional Hang Signature 4: e1e7 Additional Hang Signature 5: e1e7cb713d8b06cfd8dc947d0173bafe Additional Hang Signature 6: b9a9 Additional Hang Signature 7: b9a901354c9d7a567017914de5481907 Thanks for your support Rob

Chosen solution

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, the crash info we need is your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

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All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Also, the crash info we need is your crash ID per https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports