connecting to SMTP server failed
I can not send mail in ThunderBird sometimes. I am using 31.5.0 version but I was struggling this problem in old versions either.
It says: "The message could not be sent because connecting to SMTP server server name failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server setting is correct and try again, or else contact your network administrator. "
It occurs sometimes, not everytime. But really bad situation for me. It occurs with hotmail, gmail and with my own mail accounts. For now; it sends with all accounts except for Hotmail. I tried steps in http://kb.mozillazine.org/Connection_errors_-_SMTP , but there is no change.
Could you help me please abou this problem?
Modified by ofarukk
Chosen solution
Is it smtp.live.com that doesnt send? Try this:
smtp.live.com / 587 / TLS
Authentication same as POP3 (username and password)
Read this answer in context 👍 1All Replies (7)
Check your anti-virus /firewalls http://kb.mozillazine.org/Firewalls
Yes I checked, disabled my Kaspersky Internet Security 13.0.1. But error still occurs.
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Please also add the result of these troubleshooting steps to your post
- Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?
Please post back with this information and any other questions you might have.
Uygulama temelleri
Adı: Thunderbird Sürüm: 31.5.0 Kullanıcı aracı: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0 Profil klasörü: Klasörü göster
(Yerel sürücü) Uygulama Yapı No: 20150222233048 Devredeki yan uygulamalar: about:plugins Yapılandırma: about:buildconfig Bellek kullanımı: about:memory
Posta ve Haber Hesapları
account1:
INCOMING: account1, , (pop3) mail.mydomain.net:110, plain, passwordCleartext
OUTGOING: mail.mydomain.net:587, plain, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.mydomain.net:110, plain, passwordCleartext
OUTGOING: mail.mydomain.net:587, plain, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) mail.mydomain.com:110, plain, passwordCleartext
OUTGOING: mail.mydomain.com:587, plain, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp.live.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) mail.mydomain.com:110, plain, passwordCleartext
OUTGOING: mail.mydomain.com:587, plain, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) mail.mydomain.com:110, plain, passwordCleartext
OUTGOING: mail.mydomain.com:587, plain, passwordCleartext, true
Crash Reports
Eklentiler
ImportExportTools, 3.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Değiştirilmiş önemli tercihler
Adı: Değer
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.5.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 053887eb-f79e-40b9-94e0-9bebb74224c
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1426257722
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Çizimler
Bağdaştırıcı açıklaması: Mobile Intel(R) 965 Express Chipset Family
Satıcı kimliği: 0x8086
Aygıt kimliği: 0x2a12
Bağdaştırıcı RAM: Unknown
Bağdaştırıcı sürücüleri: igdumd64 igd10umd64 igdumdx32 igd10umd32
Sürücü sürümü: 8.15.10.1930
Sürücü tarihi: 9-23-2009
Direct2D etkin: Grafik kartı sürücüsü sürümünüz için engellenmiştir.
DirectWrite etkin değil: false (6.2.9200.16581)
ClearType parametreleri: ClearType parametreleri bulunamadı
WebGL çizici: false
Grafik ivmelendirilmiş pencereler: 2/2 Direct3D 9
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Artırımlı GC: 1
Erişilebilirlik
Etkinleştirildi: 0 Erişilebilirliği engelle: 0
Kitaplık sürümleri
Beklenen minimum sürüm
Kullanılan sürüm
NSPR
4.10.6
4.10.6
NSS
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS Util
3.16.2.3
3.16.2.3
NSS SSL
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
NSS S/MIME
3.16.2.3 Basic ECC
3.16.2.3 Basic ECC
As you can see I have 9 accounts. I changed my own mails as mail.mydomain.com. Athough I have problem with other accounts sometimes, there are no error now. I have problem only with Hotmail (account6) now.
Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
No, it is not safe mode now. I confirmed. I also tried with TB Safe mode, there is no change.
Do you use anti-virus and firewall software? What is the version?
I use Kaspersky Internet Security 13.0.1 as Antivirus and Firewall. Although I had disabled it, problem occured again.
Who is the email provider?
Hotmail
Who is the internet provider?
Vodafone TR
What is the exact error message?
Turkish: "İletinin gönderilmesi başarısız. İleti gönderilemedi çünkü smtp.live.com SMTP sunucusuna bağlanma girişimi başarısız oldu. Sunucu hizmet dışı ya da SMTP bağlantılarını reddediyor olabilir. Lütfen SMTP sunucunuzun ayarlarının doğru olduğunu teyit edip yeniden deneyin veya sunucu yöneticinizle görüşün." English: "The message could not be sent because connecting to SMTP server smtp.live.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server setting is correct and try again, or else contact your network administrator."
What steps did you take right before this happened?
I dont remember, but as I said before, it occurs sometimes not always.
PS: When I got this error once, I connected to my VPN server, and then it could connect SMTP and send successfully. I am trying same method now, connecting same VPN server, but still can not connect to SMTP .
Modified by ofarukk
Chosen Solution
Is it smtp.live.com that doesnt send? Try this:
smtp.live.com / 587 / TLS
Authentication same as POP3 (username and password)
Thanks very much!
I changed port from 465 to 587; and Connection Security: STARTTLS
Everything is ok now.