This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FireFox 39 Incompatible with All Cisco Devices

more options

With the latest update access to all Cisco devices via FireFox is no longer supported. I am now receiving the following errors:

Secure Connection Failed An error occurred during a connection to [IP]. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.

Is there a way to roll-back the version to avoid this or a permanent fix? FireFox is currently the only browser that works very well with Cisco devices and now it will not work at all.

With the latest update access to all Cisco devices via FireFox is no longer supported. I am now receiving the following errors: Secure Connection Failed An error occurred during a connection to [IP]. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Is there a way to roll-back the version to avoid this or a permanent fix? FireFox is currently the only browser that works very well with Cisco devices and now it will not work at all.

Chosen solution

What if you set both of these to false in about:config:

security.ssl3.dhe_rsa_aes_128_sha security.ssl3.dhe_rsa_aes_256_sha

Are you able to connect with those ciphers disabled?

Read this answer in context 👍 12

All Replies (5)

more options

With the newest Firefox, some Security Certificates have been disabled because of issues with new mal-ware. Can you check with the site on what Security Certificates they are using? (SSL and TSL encryption protocols)

https://developer.mozilla.org/en-US/Firefox/Releases/37/Site_Compatibility#Security

more options

This is to ensure that you are not vulnerable to the logjam security exploit when you are browsing the internet. There are add ons to disable this change in algorithm support, but they are not secure. For example: https://support.mozilla.org/en-US/questions/1063850

more options

Chosen Solution

What if you set both of these to false in about:config:

security.ssl3.dhe_rsa_aes_128_sha security.ssl3.dhe_rsa_aes_256_sha

Are you able to connect with those ciphers disabled?

more options

pk0611 said

With the latest update access to all Cisco devices via FireFox is no longer supported. I am now receiving the following errors: Secure Connection Failed An error occurred during a connection to [IP]. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Is there a way to roll-back the version to avoid this or a permanent fix? FireFox is currently the only browser that works very well with Cisco devices and now it will not work at all.

That took care of the issue, disabling the ssl items noted, thank you!

more options

Thank you for the confirmation!