Firefox crashes
i have tried to reinstall, delete cookies, updated everything and went through the rest of the options
report:
Firefox 47.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ]
Search Mozilla Support for Help ID: b65d64d6-6fca-4ed5-97aa-df6f32160729 Signature: hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________
Details Metadata Modules Raw Dump Extensions
Signature hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ More Reports Search UUID b65d64d6-6fca-4ed5-97aa-df6f32160729 Date Processed 2016-07-29 15:06:06 Uptime 12 seconds Install Age 614,213 seconds since version was first installed (1 week, 2 hours and 36 minutes) Install Time 2016-07-22 12:40:33 Product Firefox Release Channel release Version 47.0.1 Build ID 20160623154057 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 30 stepping 5 | 8 Adapter Vendor ID
0x10de
Adapter Device ID
0x0658
Process Type plugin Shockwave Flash Version: 22.0.0.209 Filename: NPSWF32_22_0_0_209.dll Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x76ff016d User Comments EMCheckCompatibility
True
App Notes
AdapterVendorID: 0x10de, AdapterDeviceID: 0x0658, AdapterSubsysID: 063b10de, AdapterDriverVersion: 8.15.11.9038 FP(D000-L100000-W00000000-T0000)
Processor Notes processor_ip-172-31-9-249_1309; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"
Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit Related Bugs
1279912RESOLVED INCOMPLETE Crash in hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________
Crashing Thread (0) Frame Module Signature Source 0 ntdll.dll NtWaitForMultipleObjects 1 kernelbase.dll WaitForMultipleObjectsEx 2 kernel32.dll WaitForMultipleObjectsExImplementation 3 user32.dll RealMsgWaitForMultipleObjectsEx 4 user32.dll MsgWaitForMultipleObjects 5 npswf32_22_0_0_209.dll F_1152915508___________________________________ F117835525______________________________________________________________________________:134 6 npswf32_22_0_0_209.dll F2166389_____________________________________________________________________ F_851861807__________________________________________________________:568 7 npswf32_22_0_0_209.dll F_917831355____________________________________________ F_851861807__________________________________________________________:493 8 npswf32_22_0_0_209.dll F1315696776________________________________ F_851861807__________________________________________________________:444 9 npswf32_22_0_0_209.dll F_1428703866________________________________ F_766591945____________________________________________________________________:203 10 npswf32_22_0_0_209.dll F845925699_____________________________________ F1677514683__________________________________________________________________________________:104 11 npswf32_22_0_0_209.dll F1703203432____________________________________________________ F209679109___________________________________________________________________________________:542 12 npswf32_22_0_0_209.dll F_2071852363___________________________________________________________ F209679109___________________________________________________________________________________:2097 13 xul.dll mozilla::plugins::BrowserStreamChild::Deliver() dom/plugins/ipc/BrowserStreamChild.cpp:236
All Replies (4)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
From your post I see b65d64d6-6fca-4ed5-97aa-df6f32160729
- bp-b65d64d6-6fca-4ed5-97aa-df6f32160729
This is a problem with FlashPlayer. You may well find turning off FlashPlayers protected mode helps
- For full instructions See Adobe Flash protected mode in Firefox
- Use Menu button {three bar icon) -> Options {cog icon) -> Adons {Jigsaw icon) -> Plugins -> Shockwave -> [Remove the check mark next to Enable Adobe Flash protected mode.]
Please post back to say whether that helps ? Otherwise please provide more Crash IDs as requested by Fahim
Forum note
- Your crash Report bp-b65d64d6-6fca-4ed5-97aa-df6f32160729
- Crash Signature: hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________
- Related bug Bug 1279912 - Crash in hang | WaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________
removing the protected mode did not work
bp-b65d64d6-6fca-4ed5-97aa-df6f32160729 7/29/2016 10:17 AM bp-8c225870-9599-474a-b3e5-8d9ad2160729 7/29/2016 7:53 AM 0a7a7ad0-ea9e-48fa-8c67-382f046917a8 7/22/2016 7:41 AM bp-59ed0cc8-8f6c-4fae-a5bc-5b0b92160721 7/21/2016 7:27 AM bp-9bcec1f2-0984-459f-8459-ac95d2160718 7/18/2016 5:22 PM
I should have also looked at your System Details (Right edge towards top)
You probably have Malware or at least adware on the machine. What's ArcadeParlor & why is the user.js file ? did you create it ?
Please scan using all the tools listed in the article
What does that find, and does that improve matters ?