1) Sent emails fail;
1) Sending an email results in error message "An error occurred while sending mail: The mail server sent an incorrect greeting: cm2nec smtp.talktalk.net ESMTP server not available" Email is logged in Sent folder but is never received by addressee. Can receive emails ok. Believe problem started with latest updates. Version info etc below, Thank you
Name Thunderbird
Version 52.4.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.4.0 Profile Folder Open Folder (Local drive) Application Build ID 20171004092449
Mail and News Accounts
ID Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security Authentication method Default? account1 (pop3) mail.talktalk.net:110 plain passwordEncrypted smtp.talktalk.net:25 plain passwordCleartext true account2 (none) Local Folders plain passwordCleartext account4 (pop3) mail.talktalk.net:110 plain passwordEncrypted smtp.talktalk.net:25 plain passwordCleartext true account5 (imap) imap.talktalk.net:143 alwaysSTARTTLS passwordEncrypted smtp.talktalk.net:587 alwaysSTARTTLS passwordCleartext true account6 (imap) mail.talktalk.net:993 SSL passwordCleartext smtp.talktalk.net:587 alwaysSTARTTLS passwordCleartext true
Modified Preferences accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false dom.apps.reset-permissions true extensions.lastAppVersion 52.4.0
Chosen solution
An account with this name already exists.
Do you have multiple accounts with the same name?
Read this answer in context 👍 2All Replies (6)
smtp.talktalk.net ESMTP server not available
Sounds like a server problem. Talk to your email provider.
Thanks christ1. Reply from TalkTalk, my ISP, is to make changes to Account Settings. However, I cannot make changes as when opening Account Settings and selecting Server Settings I get the message "An account with this name already exists. Please enter a different account name." Hence I cannot change settings. Please advise on problem.
I am experiencing the same issue when a message fails DURING sending, regardless of cause. I can see on my mail server log a failure (due to too many repeated SSL renegotiation requests coming from Thunderbird; a separate issue) and the mail server terminates the connection without completing the message send. Thunderbird pops up an error saying that the message was not sent successfully, but then moves the message from the Out box into the Sent folder, as if it WAS sent successfully - even though it was not, and it Thunderbird actually showed an error message at the time saying that it was not sent.
Chosen Solution
An account with this name already exists.
Do you have multiple accounts with the same name?
ITFlyer,
please start a new topic for your problem. https://support.mozilla.org/questions/new
christ1 said
An account with this name already exists.Do you have multiple accounts with the same name?
Thanks christ1, sorted TalkTalk server problem and Account Settings