Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tools/Account Settings Not working in Ver 68.9.0

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by Divit11

more options

This applies to ver 68.9.0 (32-bit) in Win 10 Home Ver 1909 (KB4560960) When I click on Tools>Account Settings now does not allow access to changing any details. I have two accounts set up but only option appears to be change with account is primary.

I became aware of this issue because TB was no longer accessing my email account when TB was first opened. Had to wait 10-15 minutes for it to do an relook for emails or I could manually click "Get Messages". Some code has been changed or bypassed. Please review.

Divit11

This applies to ver 68.9.0 (32-bit) in Win 10 Home Ver 1909 (KB4560960) When I click on Tools>Account Settings now does not allow access to changing any details. I have two accounts set up but only option appears to be change with account is primary. I became aware of this issue because TB was no longer accessing my email account when TB was first opened. Had to wait 10-15 minutes for it to do an relook for emails or I could manually click "Get Messages". Some code has been changed or bypassed. Please review. Divit11

Chosen solution

Can you not change the other account because the Account Settings window is too small to show only the primary account? If so, place the cursor at the lower right corner of the window until it becomes a double-arrow, then click and drag the corner to enlarge the window.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Can you not change the other account because the Account Settings window is too small to show only the primary account? If so, place the cursor at the lower right corner of the window until it becomes a double-arrow, then click and drag the corner to enlarge the window.

more options

Problem solved! Thanks SFHOWES. There just was no hint that the window was adjustable since for the last decade the window was alway fully open.