Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't open jpeg attachments

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by impwriter

more options

Since moving to windows 10 i am not able to just click on a received attachment in the message pane and see the attachment. When i click nothing happens. This problem is with all jpeg and docx attachments. ( strangely, pdfs do open fine in acrobat reader). If i right click and click on" Open" nothing happens. The only way i can see it is by right clicking and using the Save as ( or detach, or delete) option, and themn open it in another program. Any help is appreciated. thanks.

Since moving to windows 10 i am not able to just click on a received attachment in the message pane and see the attachment. When i click nothing happens. This problem is with all jpeg and docx attachments. ( strangely, pdfs do open fine in acrobat reader). If i right click and click on" Open" nothing happens. The only way i can see it is by right clicking and using the Save as ( or detach, or delete) option, and themn open it in another program. Any help is appreciated. thanks.

All Replies (1)

more options

in case i wasn't clear the problem is in Thunderbird, version 91.4.1 64 bit

"Since moving to windows 10 i am not able to just click on a received attachment in the message pane and see the attachment. When i click nothing happens. This problem is with all jpeg and docx attachments. ( strangely, pdfs do open fine in acrobat reader). If i right click and click on" Open" nothing happens. The only way i can see it is by right clicking and using the Save as ( or detach, or delete) option, and themn open it in another program. Any help is appreciated. thanks."