ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2
Hi, I hope someone can help me. Please note I live in UK and I have a Desktop Computer but do not have a mobile phone. I use Firefox browser. This is what happened over 2 days Thurs and Friday. 28-11-24 THURSDAY @1.38pm On Thursday morning I used my computer with Firefox browser, and it worked perfectly OK. Then I had to go out shopping @11-15am. When I came back in doors @1.38PM I turned on my computer, it booted up as normal, then a Blue Screen appeared, with a message from Microsoft re back up in Cloud. I have not actually used Cloud before, although I did try to set it up earlier this year but not completed. So, I thought I would try again. This time I tried to register for the first time on cloud, I entered my email address and country, date of birth and then a password. Maybe something else, can't remember.
Then it asked for a code number that it said it had sent to my email, but I could not get that email then as I was stuck in between booting up and the Desktop screen. ( I DO NOT HAVE A MOBILE PHONE) As I did not have the code number, I clicked on, what may have said “not now” or similar message. Anyway, it would not continue so I had no option than to press the back button arrow, top left corner, several times. I think it took me back to the page with choices. I think I clicked remind me in a few days, which took me to the Desktop.
Normally my computer automatically opens Firefox Browser, but this time, I had to open Firefox, still no problem so far and the rest of Thursday OK. I did not try Microsoft Cloud again on Thursday.
29-11-24 Friday @ about 10.15am I thought that when I booted up, it may go back to where I left it Thursday, but no. When I turned on, there was no sign of the Blue Screen or Microsoft Cloud message re Back Up. When computer reached the Desktop, it did not load Firefox but an ERROR MESSAGE. It said. ERROR: PLATFORM VERSION "133.0" IS NOT COMPATABLE WITH MINVERSION >= 132.0.2 MAXVERSION <= 132.0.2 MAYBE TRY TO REINSTALL FIREFOX
It worked perfectly well before I tried to set up Microsoft Cloud yesterday (Thurs 28-11-24) now I cannot load or use Firefox at all, because it comes up with the same message every time. I have tried turning the computer off and back on, no luck.
My worry about Reinstalling Firefox is that I have hundreds of websites saved in bookmarks folders and I am not sure if I would lose them.
At this moment I have had to endure Microsoft Edge which I don't like. Don't put me through any more pain. Can you please help out a pensioner lost in the modern technological world. Thank you David
All Replies (2)
Hi David, first, don't panic.
It sounds like unfortunately the Firefox 133 updater did not successfully replace all of the Firefox 132 files with Firefox 133 files, and that's why you got a mismatch message. This is probably not related to your problems with the Microsoft cloud feature, which I'm not familiar with.
Bookmark Backup Options
Do you have a USB hard drive or flash drive to use for backups? If so, you can do a comprehensive backup of your active Firefox profile as described in the following article: Back up and restore information in Firefox profiles. I think that's a good idea if possible because blue screen crashes -- if they are crashes and not sales promotions of some weird kind -- indicate a problem that might cause data loss.
If you don't have a USB hard drive or flash drive or you're in a huge hurry, here is how to "back up" your bookmarks. I am assuming you run a regular version of Firefox from Mozilla's website, and not the one from the Windows store.
(1) Open the "Profiles" folder in Windows File Explorer -- two options:
(a) Use a shortcut to jump in -- type or paste this in the Windows search box or the Windows File Explorer address bar:
%APPDATA%\Mozilla\Firefox\Profiles
(b) Set Windows to show hidden files and folders, then click into Profiles by hand:
Set Windows to show hidden folders: https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5
Then click through:
C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles
(2) Copy the latest bookmark backups to your desktop
The Profiles folder usually contains at least one folder that has default-release in the name. Double-click into that folder, then double-click bookmarkbackups. The files in this folder have their creation date encoded into the file name, for example,
bookmarks-2024-11-25_4805_gibberish=.jsonlz4
Right-click>Copy then right-click>Paste the latest two files to your desktop.
If you didn't find any recent files in the first profile you checked, check the others, they must be somewhere.
(3) Store the two backup files in the cloud, either:
(a) Upload to your OneDrive, Google Drive, or other personal cloud storage, or
(b) Create a new email message to yourself and attach the two backup files.
Fixing Your Firefox Installation
Okay, now, finally, re-run the "full" Firefox 133 installer from the following page. Do not uninstall first, the idea is to let the installer clean up its own mess. Only if this doesn't work, we'll suggest alternate steps.
https://www.mozilla.org/firefox/all/#product-desktop-release
Success?
Hi JS, Thank you very much for your quick and very informative reply.
It is probably going to take me awhile to get everything set up right this evening, before I start. So, fingers crossed I will try and carry out your instructions tomorrow.
I have the instructions to get to the Bookmarks, the same as you wrote C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles I remember I used them when I updated WIN7 to WIN10. So that's good news for me, having used them before.
I do have a Seagate expansion portable drive & USB, just got to find the cables.
I am feeling a lot better since I read your reply.
I will let you know how I got on.
Thank you very much for your help. David
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