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I can no longer send emails from my Virgin Media email address

  • 1 reply
  • 0 have this problem
  • Last reply by david

humphreyclarke
humphreyclarke
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In December 2024, Virgin Media advised me that my Virgin Media Mail account may have been locked as a security precaution. I was asked to follow the steps given which unlocked it and so was able to use that address again from the Virgin Website but not from Thunderbird. However, I was then given codes and a new password to re-activate the email address on Thunderbird. After a lot of effort trying with the codes given, I can now view all emails on Thunderbird sent and received from that email address but I still cannot send any emails from Thunderbird. Virgin gave me the following instructions for SMTP settings:

Host name: smtp.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password SSL encryption: Enabled Port: 465 (this might not be selected automating by enabling SSL, so please check) Authentication: Password

Some of the options for "Connection Security" and "Authentication Method" in the Account Settings tab for the SMTP do not exactly relate to the details given by Virgin. I have tried various combinations of options but to no avail. Can anyone advise me how to get round this problem?

In December 2024, Virgin Media advised me that my Virgin Media Mail account may have been locked as a security precaution. I was asked to follow the steps given which unlocked it and so was able to use that address again from the Virgin Website but not from Thunderbird. However, I was then given codes and a new password to re-activate the email address on Thunderbird. After a lot of effort trying with the codes given, I can now view all emails on Thunderbird sent and received from that email address but I still cannot send any emails from Thunderbird. Virgin gave me the following instructions for SMTP settings: Host name: smtp.virginmedia.com Username: your full Virgin Media email address Password: your Virgin Media email app password SSL encryption: Enabled Port: 465 (this might not be selected automating by enabling SSL, so please check) Authentication: Password Some of the options for "Connection Security" and "Authentication Method" in the Account Settings tab for the SMTP do not exactly relate to the details given by Virgin. I have tried various combinations of options but to no avail. Can anyone advise me how to get round this problem?

Modified by humphreyclarke

All Replies (1)

david
david
  • Top 10 Contributor
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It seems you are stating that the settings provided by virginmedia cannot be applied? Maybe if you post a screenshot of your SMTP server settings pane, some suggestions may come forth. Thank you

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