This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated to 3.6.1 on 14 Oct 10; bookmarks and history no longer work and when I tried to restore bookmarks it says cannot process thebackup file. WHat can be done?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I used automatic updater to update to 3.6.1 After the process completed and Firefox restarted, bookmarks no longer works. Attempt to resotre from back ups did not work Adding new bookmarks does not work either - when you click done the book mark dont appear anywhere

I used automatic updater to update to 3.6.1 After the process completed and Firefox restarted, bookmarks no longer works. Attempt to resotre from back ups did not work Adding new bookmarks does not work either - when you click done the book mark dont appear anywhere

All Replies (1)

more options