This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After installing the latest update for Norton 360 (6.2.0.9 the Norton safe web toolbar no longer work in Firefox version 11.0

  • 2 replies
  • 42 have this problem
  • 2 views
  • Last reply by James

danielcanuk4
danielcanuk4
more options

I have Window XP Pack 3 I had Norton 360 version 5

I upgraded Norton at their suggestion to Norton 360 Version 6.2.0.9

Before the Norton safe web toolbar was working fine

After the update it does not show / work and the Norton Vulnerability Protection 10.1.1.8 - 3 under Firefox Add-on Extension is no longer compatible

I have Window XP Pack 3 I had Norton 360 version 5 I upgraded Norton at their suggestion to Norton 360 Version 6.2.0.9 Before the Norton safe web toolbar was working fine After the update it does not show / work and the Norton Vulnerability Protection 10.1.1.8 - 3 under Firefox Add-on Extension is no longer compatible

All Replies (2)

Himanshu Garg
Himanshu Garg
more options

Just update your firefox and Run Live Update in norton product. It will update the latest compatible toolbars.

They might be disabled on update, so check and enable them.

Note : Please mark the problem as "Solved" if any reply helped you out.

Modified by Himanshu Garg

James
James
  • Moderator
  • Top 10 Contributor
more options

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Safe-Web-Lite-Toolbar-and-Firefox-12/td-p/711637

Safe-web lite will not support FF 12, The reason is, we have released Norton Identity safe(free ware) product which has many additional features like Identity Safe, Web Protection & Share Via including safeweb features. This will support FF12

Please see more information about Norton Identity Safe from this thread: http://community.norton.com/t5/Norton-Internet-Security-Norton/Welcome-to-the-Norton-Identity-Safe-General-Availability/m-p/703395/highlight/true#M201721

If you have any questions, please post them at the separate forum for Norton Identity safe http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/bd-p/Toolbar_IDSafe

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-12-Support-for-Norton-Toolbar/td-p/706329