This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I synced my android and my desktop and adding a favorite on the desktop is syncing with android. In the other way i can't find the favorite on my desktop

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by Ibai

mannauspassau
mannauspassau
more options

From desktop to android is working perfectly. Then i added a favorite on the phone and i can not find the favorite on the desktop. I also clicked the sync button under settings on the phone to be sure that the phone is synced. still can not find the favorite. On the phone i can find the favorite and a folder "Desktop-Favorites" it's translated so can look different in the english version. Under Desktop-Favorites i can find all my stuff from the desktop.

Somebody has the same problem or i am blind or sync is just one way ?

From desktop to android is working perfectly. Then i added a favorite on the phone and i can not find the favorite on the desktop. I also clicked the sync button under settings on the phone to be sure that the phone is synced. still can not find the favorite. On the phone i can find the favorite and a folder "Desktop-Favorites" it's translated so can look different in the english version. Under Desktop-Favorites i can find all my stuff from the desktop. Somebody has the same problem or i am blind or sync is just one way ?

All Replies (2)

mluna
mluna
more options

Hi,

Thanks for posting this, sync should be bi-directional, I've asked our sync expert to post here and get you some help, thanks for your patience.

-Michelle

Ibai
Ibai
  • Administrator
more options

Hi!

Sync is both ways so there's something not working as intended. It could be that the computer hasn't synced yet, to confirm this, you can press the Sync Now button in the Firefox button (if you are in Mac it's under "Tools").

If after that it doesn't work, I will recommend you to check in the logs if there's something that is not being downloaded to your computer. You may want to open a bug by following the instructions in this blogpost: How to file a good Sync bug?

Let me know if this is helpful.