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Since upgading version 27.0.1 I cannot view Vimeo videos

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  • 6 have this problem
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  • Last reply by cor-el

tkrolfe
tkrolfe
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I upgraded to Firefox 27.0.1 and now can't get the Vimeo video to work. I get sound, but no picture. Do I have to go back to the previous version?

I upgraded to Firefox 27.0.1 and now can't get the Vimeo video to work. I get sound, but no picture. Do I have to go back to the previous version?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do those videos use a Flash player or an HMTL5 media player?
You should be able to check that via the right-click context menu of the player area.

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.