resetted to SSL/TLS than message failed because the connection to SMTP server timed out; resetted back, same failure
I've resetted the connection security from "none" to SSL/TLS and I'm now unable to send/receive messages. Sending messages fails because "the connection to SMTP server timed out" After resetting the connection security back to "none", same failure.
All Replies (4)
Why did you change the server settings in the first place?
Did you check with your email provider about the correct settings? What are the correct settings?
Can you post your Troubleshooting Information?
AppMenu button - Help - Troubleshooting Information
chrsit1 thank you very much for answering !
in a message to all the users, my provider suggested to switch the settings of the network security from "None" to "SSL/TLS" for both incoming/outgoing servers.
here are my troubleshot info
Name Thunderbird
Version 24.4.0
User Agent Mozilla/5.0 (Windows NT 6.0; rv:24.0) Gecko/20100101 Thunderbird/24.4.0
Profile Folder
Show Folder
(Local drive)
Application Build ID 20140316131045
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Crash Reports about:crashes
Memory Use about:memory
Mail and News Accounts
ID Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security Authentication method Default?
account1 (none) Local Folders plain passwordCleartext
account2 (pop3) pop.onlinehome.de:110 plain passwordCleartext auth.mail.onlinehome.de:1 plain none true
Extensions
Name Version Enabled ID
CompactHeader 2.0.8 true {58D4392A-842E-11DE-B51A-C7B855D89593}
Extra Folder Columns 1.1.5 true extra-cols@jminta_gmail.com
Test Pilot for Thunderbird 1.3.9 true tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name Value
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.zoom.full true
extensions.lastAppVersion 24.4.0
font.internaluseonly.changed false
font.name.monospace.el Consolas
font.name.monospace.tr Consolas
font.name.monospace.x-baltic Consolas
font.name.monospace.x-central-euro Consolas
font.name.monospace.x-cyrillic Consolas
font.name.monospace.x-unicode Consolas
font.name.monospace.x-western Consolas
font.name.sans-serif.el Calibri
font.name.sans-serif.tr Calibri
font.name.sans-serif.x-baltic Calibri
font.name.sans-serif.x-central-euro Calibri
font.name.sans-serif.x-cyrillic Calibri
font.name.sans-serif.x-unicode Calibri
font.name.serif.el Cambria
font.name.serif.tr Cambria
font.name.serif.x-baltic Cambria
font.name.serif.x-central-euro Cambria
font.name.serif.x-cyrillic Cambria
font.name.serif.x-unicode Cambria
font.name.serif.x-western Cambria
font.size.fixed.el 14
font.size.fixed.tr 14
font.size.fixed.x-baltic 14
font.size.fixed.x-central-euro 14
font.size.fixed.x-cyrillic 14
font.size.fixed.x-unicode 14
font.size.fixed.x-western 14
font.size.variable.el 17
font.size.variable.tr 17
font.size.variable.x-baltic 17
font.size.variable.x-central-euro 17
font.size.variable.x-cyrillic 17
font.size.variable.x-unicode 17
font.size.variable.x-western 14
gfx.blacklist.suggested-driver-version 10.6
mail.openMessageBehavior.version 1
mail.winsearch.enable true
mail.winsearch.firstRunDone true
mail.winsearch.global_reindex_time 1304330180
mailnews.database.global.datastore.id 1f751938-6014-4a72-936c-244369b16e3
network.cookie.lifetimePolicy 1
network.cookie.prefsMigrated true
places.database.lastMaintenance 1395677004
places.history.expiration.transient_current_max_pages 50264
places.history.expiration.transient_optimal_database_size 80425778
plugin.importedState true
print.print_printer Brother MFC-235C Printer
print.printer_Brother_MFC-235C_Printer.print_bgcolor false
print.printer_Brother_MFC-235C_Printer.print_bgimages false
print.printer_Brother_MFC-235C_Printer.print_command
print.printer_Brother_MFC-235C_Printer.print_downloadfonts true
print.printer_Brother_MFC-235C_Printer.print_evenpages true
print.printer_Brother_MFC-235C_Printer.print_footercenter
print.printer_Brother_MFC-235C_Printer.print_footerleft &PT
print.printer_Brother_MFC-235C_Printer.print_footerright &D
print.printer_Brother_MFC-235C_Printer.print_headercenter
print.printer_Brother_MFC-235C_Printer.print_headerleft &T
print.printer_Brother_MFC-235C_Printer.print_headerright &U
print.printer_Brother_MFC-235C_Printer.print_in_color true
print.printer_Brother_MFC-235C_Printer.print_margin_bottom 0.5
print.printer_Brother_MFC-235C_Printer.print_margin_left 0.5
print.printer_Brother_MFC-235C_Printer.print_margin_right 0.5
print.printer_Brother_MFC-235C_Printer.print_margin_top 0.5
print.printer_Brother_MFC-235C_Printer.print_oddpages true
print.printer_Brother_MFC-235C_Printer.print_orientation 0
print.printer_Brother_MFC-235C_Printer.print_pagedelay 500
print.printer_Brother_MFC-235C_Printer.print_paper_data 9
print.printer_Brother_MFC-235C_Printer.print_paper_height 11,00
print.printer_Brother_MFC-235C_Printer.print_paper_size 0
print.printer_Brother_MFC-235C_Printer.print_paper_size_type 0
print.printer_Brother_MFC-235C_Printer.print_paper_size_unit 1
print.printer_Brother_MFC-235C_Printer.print_paper_width 8,50
print.printer_Brother_MFC-235C_Printer.print_reversed false
print.printer_Brother_MFC-235C_Printer.print_scaling 1,00
print.printer_Brother_MFC-235C_Printer.print_shrink_to_fit true
print.printer_Brother_MFC-235C_Printer.print_to_file false
Graphics
Adapter Description ATI Radeon Xpress 1200
Vendor ID 0x1002
Device ID 0x791f
Adapter RAM Unknown
Adapter Drivers atiumdag atiumdva atitmmxx
Driver Version 8.342.0.0
Driver Date 2-2-2007
Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled false (7.0.6002.23200)
ClearType Parameters ClearType parameters not found
WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows 0. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
AzureCanvasBackend skia
AzureFallbackCanvasBackend cairo
AzureContentBackend none
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.2 4.10.2
NSS 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS Util 3.15.4 3.15.4
NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC
NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC
This website messes up the settings data horribly. It looks like your smtp is set up as:
That's not a likely port, and I see no sign of SSL being enabled. TLS/SSL on smtp normally uses 465, or possibly 587 or 25 with STARTTLS.
Can you also post the exact instructions and settings you received from your provider?
Turning on SSL/TLS is good, but you possibly did do something wrong with the SMTP server settings.