This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sync isn't recognizing my email

  • 2 replies
  • 35 have this problem
  • 2 views
  • Last reply by cor-el

Senithil
Senithil
more options

I haven't really used the new sync, and after a reinstall I'm unable to log in, as it doesn't recognize my email. I'm logged in on my phone and another computer, but I've no idea as to how to make it work.

What do I do?

I haven't really used the new sync, and after a reinstall I'm unable to log in, as it doesn't recognize my email. I'm logged in on my phone and another computer, but I've no idea as to how to make it work. What do I do?

All Replies (2)

guigs
guigs
more options

Hi Senithil,

This is the new sync? that does not sound right. After reinstalling the Firefox on the Windows 7, is the mobile device still syncing successfully?

According to the original plans for the account recovery, try to reset the password from the mobile device and try to add the account one more time after getting a new oauth.

The url should look like "/password/forgot/send_code" Technical github https://github.com/mozilla/fxa-auth-s.../onepw-protocol

Modified by guigs

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that all devices need to use the new Sync version if you use this version in the Aurora build (Firefox 30).

See also: