This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Have lost my folder list and other email accounts

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by petiteflu

more options

Overnight the computer rebooted. When starting email it goes directly to show onoly the inbox of my primary account. I have 4 accounts. The view has lost all of the folders and the other email accounts. I've searched through all the settings and everything looks okay. Has my mail been hijacked somehow...? and how can I figure it out?

Overnight the computer rebooted. When starting email it goes directly to show onoly the inbox of my primary account. I have 4 accounts. The view has lost all of the folders and the other email accounts. I've searched through all the settings and everything looks okay. Has my mail been hijacked somehow...? and how can I figure it out?

Chosen solution

From the Menu Bar select View-Layout-Folder Pane to turn the folder pane on.

No Menu Bar? Press the alt key.

If the Folder Pane is already turned on, move your mouse to the left margin of the window and when it turns into a double headed arrow, click and drag right to reveal the folder pane.

Read this answer in context 👍 3

All Replies (2)

more options

Chosen Solution

From the Menu Bar select View-Layout-Folder Pane to turn the folder pane on.

No Menu Bar? Press the alt key.

If the Folder Pane is already turned on, move your mouse to the left margin of the window and when it turns into a double headed arrow, click and drag right to reveal the folder pane.

more options

I have lost all my folders. What do I do to get them back. I've tried what is suggested and it doesn't work.