Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Wont download correctly

more options

I tried to download from link on site. I got to the security warning screen and hit run. A box appears that is labeled 7-ZIp and the message says "This operation completed successfully." But no install screen appears.

Solution?

I tried to download from link on site. I got to the security warning screen and hit run. A box appears that is labeled 7-ZIp and the message says "This operation completed successfully." But no install screen appears. Solution?

Alle antwoorden (4)

more options

What's your computer system and Firefox version?

Have you tried to just download the file? Sometimes anti-virus can get in the way.

more options

Windows 7 and the latest critical patch. I had problems with it and uninstalled to reinstall. Now this.

more options

FredMcD said

Have you tried to just download the file?
more options

The Firefox installer uses 7-Zip self-extracting archive technology internally, but usually it's invisible and you wouldn't see any reference to 7-Zip and the setup would just run.

Do you have 7-Zip installed on this system?

Perhaps you might have better luck with the "full" installer?

https://www.mozilla.org/firefox/all/

If you have previously installed 32-bit Firefox, please see this article before switching to the 64-bit version: How to switch from 32-bit to 64-bit Firefox.