Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I want to use products like amazon prime, spotify and netflix but my firefox won't let me saying i dont have a plugin or the right update but i have all of them

  • 4 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van cor-el

rnashmorgan
rnashmorgan
more options

anything which streams content wont work on my firefox, it either needs an update to the browser or a plug in but i have installed the nessecary plugins and add ons and updates and yet it still won't work

anything which streams content wont work on my firefox, it either needs an update to the browser or a plug in but i have installed the nessecary plugins and add ons and updates and yet it still won't work

Alle antwoorden (4)

WMagicModel
WMagicModel
more options

Hi rnashmorgan,

I noticed you are running an older version of Firefox 66.0.3.

Have you tried Safe Mode ? This will boot Firefox with Extensions turned off to troubleshoot common Firefox problems .

To do this:

  1. Click the menu button
  2. Numbered list item
  3. Click Help(?)
  4. Click Restart with Add-ons Disabled...
  5. Click Restart again and then choose Restart in Safe Mode

Have you tried to update Firefox to its latest release ? To do this :

  1. Click the menu button
  2. Click Help(?)
  3. The About Firefox Mozilla window will automatically download and once it is complete click Restart to Update Firefox
rnashmorgan
rnashmorgan Vraageigenaar
more options

neither of these have worked is there anything else i could do?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you check this article and double-check that you have the Widevine plugin installed and enabled: Watch DRM content on Firefox.

Also, what version of Widevine do you have? There are some other threads about problems with a recent Widevine update.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What version of Widevine do you have installed if you check this on the about:addons page ?

  • Tools -> Add-ons -> Plugins

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

Bewerkt door cor-el op