Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox freezes for approx 45 seconds when using Google search (google.co.uk)

  • 5 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van YeOldeBowler

YeOldeBowler
YeOldeBowler
more options

Firefox 117.0 Windows 10

When using Google search the screen locks and the cpu goes high. After approx 45 seconds the results are displayed. This does not happen using DuckDuckGo as the search engine. Google search is fine in Pale Moon and Edge. I have attached screen prints of the Firefox screen (the connection circle is constantly rotating during the 45 seconds) and a screen shot of Task Manager. This has only started happening since updating to 117 yesterday.

Thank you

Peter

Firefox 117.0 Windows 10 When using Google search the screen locks and the cpu goes high. After approx 45 seconds the results are displayed. This does not happen using DuckDuckGo as the search engine. Google search is fine in Pale Moon and Edge. I have attached screen prints of the Firefox screen (the connection circle is constantly rotating during the 45 seconds) and a screen shot of Task Manager. This has only started happening since updating to 117 yesterday. Thank you Peter
Gekoppelde schermafbeeldingen

Gekozen oplossing

Just an update should other users have the same problem. I turned off 'inject scripts into web traffic...' in Kaspersky, Security settings, Network settings and the problem was resolved. I removed the Kaspersky extension as it proved unnecessary. (Screen print attached).

Dit antwoord in context lezen 👍 3

Alle antwoorden (5)

zeroknight
zeroknight
more options

Possibly AdBlocker Ultimate. Does it still happen in Troubleshoot Mode?

YeOldeBowler
YeOldeBowler Vraageigenaar
more options

Thanks for your response zeroknight. I have done the following: Disabled AdBlocker, restarted Firefox - same problem. Problem still exists in Troubleshoot Mode. Problem still exists when Kaspersky protection paused. I loaded the latest beta but still there.

Looks like it is now affecting DuckDuckGo though with only a 25 seconds hang.

zeroknight
zeroknight
more options

Others users have reported performance issues if you don't have the Kaspersky companion extension installed.

YeOldeBowler
YeOldeBowler Vraageigenaar
more options

Thanks zeroknight. I have installed the extension and, so far, the problem has disappeared. Will monitor over the next couple of days but I will assume it has solved the problem.

Thank you again

YeOldeBowler
YeOldeBowler Vraageigenaar
more options

Gekozen oplossing

Just an update should other users have the same problem. I turned off 'inject scripts into web traffic...' in Kaspersky, Security settings, Network settings and the problem was resolved. I removed the Kaspersky extension as it proved unnecessary. (Screen print attached).