Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Account recovery key has not restored bookmarks and saved passwords

  • 1 antwoord
  • 0 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

Hayley Parks
Hayley Parks
more options

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passwords have appeared!!! Previously running Windows 10, which is also running on new ssd. I'm not a fan of 11, resigned to install if it means I recover lost data! What did I do wrong? How can I recover them? Many, MANY thanks in advance!!! Hayley

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passwords have appeared!!! Previously running Windows 10, which is also running on new ssd. I'm not a fan of 11, resigned to install if it means I recover lost data! What did I do wrong? How can I recover them? Many, MANY thanks in advance!!! Hayley

Alle antwoorden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can install the About Sync extension to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).