Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

All my saved and synced bookmarks and passwords are gone!?

  • 7 antwoorden
  • 1 heeft dit probleem
  • 16 weergaven
  • Laatste antwoord van gabrielstrid

gabrielstrid
gabrielstrid
more options

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!?

Can someone please help me get them back! Does anyone have a solution for this?

Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything.

Please tell me everything isnt lost!

Best regards Gabriel

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!? Can someone please help me get them back! Does anyone have a solution for this? Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything. Please tell me everything isnt lost! Best regards Gabriel

Alle antwoorden (7)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Did you reset your mozilla account password?

gabrielstrid
gabrielstrid Vraageigenaar
more options

TyDraniu said
Did you reset your mozilla account password?

Yes, is that what it is? Shouldnt I have done that?

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere?

See Reset your Mozilla account password with Recovery Keys.

gabrielstrid
gabrielstrid Vraageigenaar
more options

TyDraniu said
OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

WHAT? Are u messing with me? Why the hell would it do that?

gabrielstrid
gabrielstrid Vraageigenaar
more options

TyDraniu said
OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

Okey, just looked at the link u gave me. Guess I am fucked then? Cuz I did not know about this and I aint got any recovery key.

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Yea, I guess so. Any other device that didn't get synced yet?

gabrielstrid
gabrielstrid Vraageigenaar
more options

TyDraniu said
Yea, I guess so. Any other device that didn't get synced yet?

Sadly I only use firefox on my computer. Thanks for the information anyway, I appreciate the help.

Best regards Gabriel