This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My inbox shows a number in parenthses; what does that mean?

  • 4 svar
  • 3 har dette problemet
  • 1 view
  • Siste svar av kokoo27

more options

Even if I have no unread messages, the inbox indicates (27) or some number. What does that number mean?

Even if I have no unread messages, the inbox indicates (27) or some number. What does that number mean?

Valgt løsning

If you need to switch often between displaying all/unread messages, it can be handy to add the View: control to your Mail toolbar: Right click on the Mail toolbar and select Customize… Now drag the View: [All] item to the Mail toolbar. This allows you to easily switch between viewing all/unread messages.

Les dette svaret i sammenhengen 👍 1

All Replies (4)

more options

Believe it or not, but the number in parentheses actually is the number of unread messages in that folder. Maybe it also aggregates the number of unread messages from subfolders, if you happen to have those.

To check if you have unread messages, you can set a filter to only show unread messages by going to the menu with Alt or F10 and then choosing View > Conversations > Unread.

Remember to switch the view back to All once your done to show all messages again.

more options

Valgt løsning

If you need to switch often between displaying all/unread messages, it can be handy to add the View: control to your Mail toolbar: Right click on the Mail toolbar and select Customize… Now drag the View: [All] item to the Mail toolbar. This allows you to easily switch between viewing all/unread messages.

Endret av Onno Ekker

more options

With the filter set to unread and no unread messages, there is still a number at the inbox.

more options

I noticed something that may be affecting that number next to my inbox.

I just tried to create a new subfolder, but a dialog box indicates that it already exists. However, it is not listed in the panel. I don't know how to retrieve it. This may be the number of messages in the number above.