Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

since the update Jan 27/18, we do not receive our new messages although our configuration settings are correct , and we can see new emails on webmail

  • 2 svar
  • 1 har dette problemet
  • 8 views
  • Siste svar av glorybay7

glorybay7
glorybay7
more options

it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. 

the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird
it says connecting to the mail server, then we get an error saying the connection to mail.vianet.ca has timed out. the last message we received through thunderbird was Jan 26/18. when we restarted the computer Jan 27/18, it ran an update for thunderbird . Since then we can send email but can't receive any through thunderbird

Valgt løsning

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else

Les dette svaret i sammenhengen 👍 0

All Replies (2)

glorybay7
glorybay7 Eieren av spørsmålet
more options

i have rebooted my computer, my modem, my wireless modem, verified my incoming and outgoing settings. (even though I can send fine). I can access new messages via webmail so my password is correct. Please I hope someone can help

glorybay7
glorybay7 Eieren av spørsmålet
more options

Valgt løsning

solved - out of curiosity I tried changing the connection security from STARTTLS (which it has always been) to the SSL/TLS option and it started receiving messages like normal again. Maybe this will help someone else