This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

videos wont play at utube wether i link from FB or go to site

  • 3 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av Xircal

tdclark
tdclark
more options

past few weeks I have had trouble loading videos on utube. if I link from facebook it doesnt work or if I go straight to site. Not even saved playlists work. Adobe is updated and works fine on other sites

past few weeks I have had trouble loading videos on utube. if I link from facebook it doesnt work or if I go straight to site. Not even saved playlists work. Adobe is updated and works fine on other sites

All Replies (3)

Xircal
Xircal
more options

Go to Tools | Add-ons | Plugins and disable npybrowserplus

SetofNine
SetofNine
more options

I too have the problem of not being able to view certain videos on-line. I am running XPpro, Firefox 4+, and Flash is current. I can view them on utube but no other site. The fix you suggested above about "npybrowserplus" is not loaded on my computer. I know there is another key somewhere that is not turned on or off but I can't find it. Any suggestions?

Xircal
Xircal
more options

@ SetoNine, start Firefox in Diagnose Firefox issues using Troubleshoot Mode. This will disable all your add-ons. If you can view videos in that configuration, then one of your extensions is the culprit.

If the problem persists, please start another thread. The forum software will record your plugins so that we can see what you have installed and what your operating system is. It makses it easier to help you with that info.