This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why can't version 6 install over version 6?

  • 1 svar
  • 1 har dette problemet
  • 2 views
  • Siste svar av cor-el

more options

I've downloaded and installed version 6.0.2 and 6.0.1 and when I click on the icon on my desktop, I keep getting version 3. Windows Vista

I've downloaded and installed version 6.0.2 and 6.0.1 and when I click on the icon on my desktop, I keep getting version 3. Windows Vista

All Replies (1)

more options

Which version do you see in Help > About and on the *Help > Troubleshooting Information page?

You have a corrupted user agent that identifies you as Firefox/3.5.5

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

See: