This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

My You Tube videos downloaded in Real Player Cloud won't always open,what do I do?

trezzsc
trezzsc
more options

After the upgrade to Real Player Cloud, I am having troubles downloading videos from You Tube. Some of them will open and others will not. I run Firefox on my Windows 7 HP laptop. I can't find anything in the Firefox settings to address Real Player Cloud, and I can't find any settings or choices on the you tube pages either.......can you help?

After the upgrade to Real Player Cloud, I am having troubles downloading videos from You Tube. Some of them will open and others will not. I run Firefox on my Windows 7 HP laptop. I can't find anything in the Firefox settings to address Real Player Cloud, and I can't find any settings or choices on the you tube pages either.......can you help?

All Replies (1)

KUMARESAN.C.S
KUMARESAN.C.S
  • Locale Leader
more options

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer

https://realnetworks.zendesk.com/entries/23994572

I believe you have not deleted your temp folders and files.

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856