This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Has anyone found out how to fix that Trojan thats hit All the browsers yet? Not one AV will pick it up.

more options

A few days back or less something hit Firefox Browser that has every AV and Malware tool I can find ..blocked. I use a payed version of Kaspersky Internet Security and a payed version of ASC7 and have also tried others with no effect so I have uninstalled Fox so far and not sure what else to do as I can't uninstall IE and hope to get back online /I think it is infected also ? My machine lets me know when it is infected so I know it is. Not knew to this game but finding it hard to kill this creature.

If anyone finds a fix for this please post it and I will post it on Twitter and a few other sites ...watch out this one has just started going around since yesterday.
A few days back or less something hit Firefox Browser that has every AV and Malware tool I can find ..blocked. I use a payed version of Kaspersky Internet Security and a payed version of ASC7 and have also tried others with no effect so I have uninstalled Fox so far and not sure what else to do as I can't uninstall IE and hope to get back online /I think it is infected also ? My machine lets me know when it is infected so I know it is. Not knew to this game but finding it hard to kill this creature. If anyone finds a fix for this please post it and I will post it on Twitter and a few other sites ...watch out this one has just started going around since yesterday.

Valgt løsning

Do you know the name of the virus? Are you using anti-virus programs. Have you tried any of the mal-ware removal programs?

=====================================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Les dette svaret i sammenhengen 👍 2

All Replies (2)

more options

Valgt løsning

Do you know the name of the virus? Are you using anti-virus programs. Have you tried any of the mal-ware removal programs?

=====================================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

If you can download those programs on another computer and burn them to a CD or put them on a USB flash drive that has a write-protect slider, then try running them on your computer in Windows Safe Mode.