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I can't open my e-mails

  • 1 odpowiedź
  • 3 osoby mają ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od Gnospen

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I see the e-mail from Firefox but I am unable to open it. I can't open any of the e-mails in my inbox.

I see the e-mail from Firefox but I am unable to open it. I can't open any of the e-mails in my inbox.

Wybrane rozwiązanie

Hi. We noticed that the troubleshooting information was missing from these questions. In order to better investigate this issue, we may need to request a little more non-personal information.

Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:

  • Finding the Troubleshooting information
  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • What is the Thunderbird version?
  • What operating system do you use (e.g. Windows 7)?
  • Do you use anti-virus and firewall software? What is the version?
  • Do you use Thunderbird add-ons?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

With this information we can better investigate and get a better idea of what may be causing the issue.

Please post back with this information and any other questions you might have.

Przeczytaj tę odpowiedź w całym kontekście 👍 0

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Wybrane rozwiązanie

Hi. We noticed that the troubleshooting information was missing from these questions. In order to better investigate this issue, we may need to request a little more non-personal information.

Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:

  • Finding the Troubleshooting information
  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • What is the Thunderbird version?
  • What operating system do you use (e.g. Windows 7)?
  • Do you use anti-virus and firewall software? What is the version?
  • Do you use Thunderbird add-ons?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

With this information we can better investigate and get a better idea of what may be causing the issue.

Please post back with this information and any other questions you might have.