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Firefox won't open

  • 4 odpowiedzi
  • 1 osoba ma ten problem
  • 3 wyświetlenia
  • Ostatnia odpowiedź od tamwardak

tamwardak
tamwardak
more options

I think after an update i cannot open the firefox browser at all. However it did opened one magically but normally i cannot open it. It doesn't matter how many times i click on the browser, it will not open. Its like clicking on empty desktop space.

Crash ID: bp-348477c3-5baf-485b-b17b-efb042150411

Thanks

I think after an update i cannot open the firefox browser at all. However it did opened one magically but normally i cannot open it. It doesn't matter how many times i click on the browser, it will not open. Its like clicking on empty desktop space. Crash ID: bp-348477c3-5baf-485b-b17b-efb042150411 Thanks

Wszystkie odpowiedzi (4)

philipp
philipp
  • Moderator
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sorry, this is crash signature is from a few months back and won't shed much light onto your current issue. if you don't get firefox to launch at all, this can sometimes be a sypmtom of malware being active on a system. so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner & kaspersky security scan.

Troubleshoot Firefox issues caused by malware

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
tamwardak
tamwardak Zadający pytanie
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philipp said

sorry, this is crash signature is from a few months back and won't shed much light onto your current issue. if you don't get firefox to launch at all, this can sometimes be a sypmtom of malware being active on a system. so please run a full scan of your system with different security tools like the free version of malwarebytes, adwcleaner & kaspersky security scan. Troubleshoot Firefox issues caused by malware

i have used all the above tool but still have the same problem.

tamwardak
tamwardak Zadający pytanie
more options

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
aboutcrashesFx29

I cannot open firefox at all. i have tried it with holding with shift key but i cannot open it.