I can't access it via Thunderbird.

What exactly prevents you from accessing the account?

Hi,

Every time I try to log in via Tbird, it asks me to do so via my browser. No problem there - the only difference between this and my other accounts (which are working fine) is that this one goes to our domain.

Any ideas?

Rgds,

re :Every time I try to log in via Tbird, it asks me to do so via my browser.

What is the exact wording - an image showing this message would be helpful. This sounds like your domain server is verifying that you really are the correct person. could you post info:

In Thunderbird 'Help' > 'Troubleshooting Information' click on 'Copy text to clipboard' in this forum question... right click in a 'Post a Reply' text box and select : 'Paste' You can edit/remove all the section on fonts and printers , but nothing else.

Application Basics

   Name: Thunderbird
   Version: 38.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160211132445
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account5:
     INCOMING: account5, , (exquilla) cas.messageexchange.com:443, SSL, passwordCleartext
     OUTGOING: null, plain, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   ExQuilla for Microsoft Exchange, 45.0.1161, true, exquilla@mesquilla.com
   gContactSync, 2.0.10, true, gContactSync@pirules.net
   Lightning, 4.0.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.6.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: b2b72d40-83d7-47fa-a9c3-7ce43900353
     network.automatic-ntlm-auth.trusted-uris: https://cas.messageexchange.com
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1457949031
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: NVIDIA GeForce GTX 650 Ti
     Vendor ID: 0x10de
     Device ID: 0x11c6
     Adapter RAM: 1024
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.5286
     Driver Date: 5-11-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.18123)
     ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC

     NSS Util
     3.19.2.2
     3.19.2.2

     NSS SSL
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC

     NSS S/MIME
     3.19.2.2 Basic ECC
     3.19.2.2 Basic ECC

Thanks, look forward to hearing from you

Regards,

Every time I try to log in via Tbird, it asks me to do so via my browser.

There is one Gmail account configured for OAuth2 authentication. What may look like a browser window is probably the Thunderbird Gmail login prompt for OAuth2. You'll need to enter your Gmail password. After that you'll be prompted to give Thunderbird permission to access your Gmail account. You'll need to grant that permission.

No joy there, I'm afraid. I can log in to this email address directly through Gmail, no problem.

When I try to do so via Tbird, I don't get a browser window, I get a password fail/retry/cancel notification within Tbird. I'm using the password which works when I log in via Gmail.

?

Rgds,

Aha.

Changed the password from normal to 0Auth2 in the server settings for this account. Got it.

Thanks very much for your help on this

Regards,

Nope, still not ok.

Having changed the password method to 0Auth2, I was able to log in successfully via Tbird and was asked if it was OK for Tbird to manage this account :)

However, having done all that, when I tried to send a test mail I got the same log in fail message as before.

?

Hold everything. Changed the outgoing password setting to 0Auth2 also, no problem now.....sorry about that

Thanks again for your help

Rgds,

Good to hear all is now ok.