Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Funkcjonalność tej witryny będzie ograniczona w czasie konserwacji. Jeśli artykuł nie rozwiązuje twojego problemu i chcesz zadać pytanie, to nasza społeczność wsparcia jest dostępna na @FirefoxSupport na Twitterze i /r/firefox na Reddicie.

Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

Firefox not letting me update- tells me to close out of it to update, then does not update

  • 2 odpowiedzi
  • 2 osoby mają ten problem
  • 9 wyświetleń
  • Ostatnia odpowiedź od cor-el

KathoRen
KathoRen
more options

Okay, I'm trying to update Firefox and it does NOT let me. It tells me I need to close Firefox to update it, but when I close it all, I re open it and it's not updated.

Also, I was running a browsing session with multiple windows, and I'm trying very hard not to lose any of those windows when I close out as I won't be able to go back and recover the many tabs i have in them if I lose them. PLEASE HELP.

Okay, I'm trying to update Firefox and it does NOT let me. It tells me I need to close Firefox to update it, but when I close it all, I re open it and it's not updated. Also, I was running a browsing session with multiple windows, and I'm trying very hard not to lose any of those windows when I close out as I won't be able to go back and recover the many tabs i have in them if I lose them. PLEASE HELP.

Wszystkie odpowiedzi (2)

FredMcD
FredMcD
more options

Let’s do a full clean re-install; http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop

===============

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that security software (anti-virus, firewall) is causing the problem.

  • try to disable security software temporarily to see if that makes a difference.