Funkcjonalność tej witryny będzie ograniczona w czasie konserwacji. Jeśli artykuł nie rozwiązuje twojego problemu i chcesz zadać pytanie, to nasza społeczność wsparcia jest dostępna na @FirefoxSupport na Twitterze i /r/firefox na Reddicie.

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

How Can I reactivate my Sync Account?

  • 1 odpowiedź
  • 1 osoba ma ten problem
  • 2 wyświetlenia
  • Ostatnia odpowiedź od jayelbe

more options

Hello, today I tried to sync my bookmarks after a new installation, but I have received this message (you cant look also the image):

"The confirmation email we sent to marco.russo1959@virgilio.it was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account."

The problem was because my virgilio account was suspend for inactivity, but now it is unlocked

thank you for yours attention

PS I don't know it the image was uploaded, the box shows this message "Uploading "account blocked_3.png"..."

best regards

Hello, today I tried to sync my bookmarks after a new installation, but I have received this message (you cant look also the image): "The confirmation email we sent to marco.russo1959@virgilio.it was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." The problem was because my virgilio account was suspend for inactivity, but now it is unlocked thank you for yours attention PS I don't know it the image was uploaded, the box shows this message "Uploading "account blocked_3.png"..." best regards

Wszystkie odpowiedzi (1)

more options

Hi Marco,

Thanks for your message! Sorry you're having trouble accessing your Firefox account.

I've asked our helpdesk to investigate your problem. They're currently looking into it and will get back to you with more details ASAP. Please understand that escalations can take up to 72 hours for a response, but no longer.

Cheers,


Josh - support volunteer