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EXCEPTION_ACCESS_VIOLATION_READ

  • 1 odpowiedź
  • 1 osoba ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od Shadow110

more options

Could someone please help me diagnose this crash dump? Running on v56

AdapterDeviceID: 0x0405 AdapterDriverVersion: 7.14.1.2032 AdapterSubsysID: 040515ad AdapterVendorID: 0x15ad Add-ons: aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: %ProgramFiles%\AppSense\Application Manager\Agent\AMAppHook.dll;%ProgramFiles%\Citrix\system32\mfaphook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll AvailablePageFile: 11408080896 AvailablePhysicalMemory: 5790171136 AvailableVirtualMemory: 3769954304 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53477376 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1a CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1509978764 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1507207244 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.2032 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1980 StackTraces: {"crash_info":{"address":"0x6bbd7bd5","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xd20000","code_id":"59CAB4CC86000","debug_file":"firefox.pdb","debug_id":"2E98D4E3EFC842AE85E2E71A55CA732E2","end_addr":"0xda6000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x521d0000","code_id":"59CAB8C937fd000","debug_file":"xul.pdb","debug_id":"549AD8CE5724481E8698B72812BFE8C62","end_addr":"0x559cd000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x57570000","code_id":"4CE7B80996000","debug_file":"fastprox.pdb","debug_id":"E10B15DEF50A485D98EA09DDA58470D92","end_addr":"0x57606000","filename":"fastprox.dll","version":"6.1.7601.17514"},{"base_addr":"0x57670000","code_id":"4CE7BA255c000","debug_file":"wbemcomn.pdb","debug_id":"6719BCABFA674D7EBC55213C37242C6E2","end_addr":"0x576cc000","filename":"wbemcomn.dll","version":"6.1.7601.17514"},{"base_addr":"0x57720000","code_id":"4A5BDB30f000","debug_file":"wbemsvc.pdb","debug_id":"61076D7341744BE18943A14A5E5B1E2B2","end_addr":"0x5772f000","filename":"wbemsvc.dll","version":"6.1.7600.16385"},{"base_addr":"0x57730000","code_id":"4A5BDB2Fa000","debug_file":"wbemprox.pdb","debug_id":"395F248F2C754D43B25DE5EC5F27B2052","end_addr":"0x5773a000","filename":"wbemprox.dll","version":"6.1.7600.16385"},{"base_addr":"0x57740000","code_id":"59CAB4C0b0000","debug_file":"lgpllibs.pdb","debug_id":"9690AC594B7D4CB09F05286639F9D4AD2","end_addr":"0x577f0000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x577f0000","code_id":"59CAB4C6131000","debug_file":"nss3.pdb","debug_id":"D43145B1E08A4ADEACEBE3E956B3DD002","end_addr":"0x57921000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x57930000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x57933000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57940000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x57943000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57950000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x57953000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57960000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x57963000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57970000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x57975000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57980000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x57985000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57990000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x57993000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579a0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x579a4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579b0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x579b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579c0000","code_id":"579994FCe0000","debug_file":"ucrtbase.pdb","debug_id":"3761F51D3FEE4EBDB1220B407EA3B12B1","end_addr":"0x57aa0000","filename":"ucrtbase.dll","version":"10.0.14393.33"},{"base_addr":"0x58e00000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x58e03000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e10000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x58e14000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e20000","code_id":"579994CD3000","debug_file":"api-ms-win-core-file-l1-2-0.pdb","debug_id":"3B64AE5F03F3415AAB148910F1CA37451","end_addr":"0x58e23000","filename":"api-ms-win-core-file-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e30000","code_id":"579994CD3000","debug_file":"api-ms-win-core-processthreads-l1-1-1.pdb","debug_id":"3BC3DD3C3F324B8FA6F29AF6ED6D9C261","end_addr":"0x58e33000","filename":"api-ms-win-core-processthreads-l1-1-1.dll","version":"10.0.14393.33"},{"base_addr":"0x58e40000","code_id":"579994CE3000","debug_file":"api-ms-win-core-synch-l1-2-0.pdb","debug_id":"6D0317FBAAC34ABB9C6B34DFEF8C43541","end_addr":"0x58e43000","filename":"api-ms-win-core-synch-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e50000","code_id":"579994CE3000","debug_file":"api-ms-win-core-localization-l1-2-0.pdb","debug_id":"6E4A75BB0A6B4ED6B47EC5D0E5D684701","end_addr":"0x58e53000","filename":"api-ms-win-core-localization-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e60000","code_id":"575A4B856d000","debug_file":"msvcp140.i386.pdb","debug_id":"DF945F8E508C40999A41FE041C8F1ADF1","end_addr":"0x58ecd000","filename":"msvcp140.dll","version":"14.0.24210.0"},{"base_addr":"0x59000000","code_id":"579994CE3000","debug_file":"api-ms-win-core-timezone-l1-1-0.pdb","debug_id":"3C3A0A9485AB457EB97CF97F23D036071","end_addr":"0x59003000","filename":"api-ms-win-core-timezone-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59010000","code_id":"579999BF3000","debug_file":"api-ms-win-core-file-l2-1-0.pdb","debug_id":"A34A190CA0C04F5495B1BF87DB09279C1","end_addr":"0x59013000","filename":"api-ms-win-core-file-l2-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x590c0000","code_id":"59CAB4BA23000","debug_file":"mozglue.pdb","debug_id":"2F909DB5AA1A4DE29B7D6525A87324832","end_addr":"0x590e3000","filename":"mozglue.dll","version":"56.0.0.6478"},{"base_addr":"0x590f0000","code_id":"579994CF4000","debug_file":"api-ms-win-crt-runtime-l1-1-0.pdb","debug_id":"DB62AA7499B343A3AA65D9EAF0F4FAB51","end_addr":"0x590f4000","filename":"api-ms-win-crt-runtime-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x59100000","code_id":"575A4B7215000","debug_file":"vcruntime140.i386.pdb","debug_id":"F1AB29BEC8CE4747A83AE87A4BEACA691","end_addr":"0x59115000","filename":"VCRUNTIME140.dll","version":"14.0.24210.0"},{"base_addr":"0x5b100000","code_id":"572BACF8b4000","debug_file":"icaendpoint.pdb","debug_id":"CE1109527DDE4E6D9E184DBAC619D99D1","end_addr":"0x5b1b4000","filename":"icaendpoint.dll","version":"6.2.9600.57"},{"base_addr":"0x5b1c0000","code_id":"4CE7B89239000","debug_file":"MMDevAPI.pdb","debug_id":"941E45A63E8F457D90CE29CC508C34B92","end_addr":"0x5b1f9000","filename":"MMDevAPI.dll","version":"6.1.7601.17514"},{"base_addr":"0x5b240000","code_id":"589C95AB79000","debug_file":"mscms.pdb","debug_id":"DCC29523D3BC4CD4A76AEF0E615BB1522","end_addr":"0x5b2b9000","filename":"mscms.dll","version":"6.1.7601.23677"},{"base_addr":"0x64c20000","code_id":"4A5BDB0C25000","debug_file":"powrprof.pdb","debug_id":"B1F8F66CCBAD4869BADFD20C1F24AC832","end_addr":"0x64c45000","filename":"powrprof.dll","version":"6.1.7600.16385"},{"base_addr":"0x67c00000","code_id":"4F7EC92772000","debug_file":"AMAppHook.pdb","debug_id":"5C22DD212FAE47D7A7FED627F6977F581","end_addr":"0x67c72000","filename":"AMAppHook.dll","version":"8.5.111.0"},

Could someone please help me diagnose this crash dump? Running on v56 AdapterDeviceID: 0x0405 AdapterDriverVersion: 7.14.1.2032 AdapterSubsysID: 040515ad AdapterVendorID: 0x15ad Add-ons: aushelper%40mozilla.org:2.0,clicktoplay-rollout%40mozilla.org:1.4,e10srollout%40mozilla.org:3.00,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.3,screenshots%40mozilla.org:10.12.0,shield-recipe-client%40mozilla.org:65,webcompat%40mozilla.org:1.1,activity-stream%40mozilla.org:0.0.0,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:0.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:56.0 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: %ProgramFiles%\AppSense\Application Manager\Agent\AMAppHook.dll;%ProgramFiles%\Citrix\system32\mfaphook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll;%ProgramFiles%\Citrix\ICA Client\RSHook.dll AvailablePageFile: 11408080896 AvailablePhysicalMemory: 5790171136 AvailableVirtualMemory: 3769954304 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53477376 BreakpadReserveSize: 67108864 BuildID: 20170926190823 CPUMicrocodeVersion: 0x1a CTPCohort: test ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1509978764 DOMIPCEnabled: 1 E10SCohort: multiBucket4 EMCheckCompatibility: true FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1507207244 Notes: AdapterVendorID: 0x15ad, AdapterDeviceID: 0x0405, AdapterSubsysID: 040515ad, AdapterDriverVersion: 7.14.1.2032 FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1980 StackTraces: {"crash_info":{"address":"0x6bbd7bd5","crashing_thread":0,"type":"EXCEPTION_ACCESS_VIOLATION_READ"},"main_module":0,"modules":[{"base_addr":"0xd20000","code_id":"59CAB4CC86000","debug_file":"firefox.pdb","debug_id":"2E98D4E3EFC842AE85E2E71A55CA732E2","end_addr":"0xda6000","filename":"firefox.exe","version":"56.0.0.6478"},{"base_addr":"0x521d0000","code_id":"59CAB8C937fd000","debug_file":"xul.pdb","debug_id":"549AD8CE5724481E8698B72812BFE8C62","end_addr":"0x559cd000","filename":"xul.dll","version":"56.0.0.6478"},{"base_addr":"0x57570000","code_id":"4CE7B80996000","debug_file":"fastprox.pdb","debug_id":"E10B15DEF50A485D98EA09DDA58470D92","end_addr":"0x57606000","filename":"fastprox.dll","version":"6.1.7601.17514"},{"base_addr":"0x57670000","code_id":"4CE7BA255c000","debug_file":"wbemcomn.pdb","debug_id":"6719BCABFA674D7EBC55213C37242C6E2","end_addr":"0x576cc000","filename":"wbemcomn.dll","version":"6.1.7601.17514"},{"base_addr":"0x57720000","code_id":"4A5BDB30f000","debug_file":"wbemsvc.pdb","debug_id":"61076D7341744BE18943A14A5E5B1E2B2","end_addr":"0x5772f000","filename":"wbemsvc.dll","version":"6.1.7600.16385"},{"base_addr":"0x57730000","code_id":"4A5BDB2Fa000","debug_file":"wbemprox.pdb","debug_id":"395F248F2C754D43B25DE5EC5F27B2052","end_addr":"0x5773a000","filename":"wbemprox.dll","version":"6.1.7600.16385"},{"base_addr":"0x57740000","code_id":"59CAB4C0b0000","debug_file":"lgpllibs.pdb","debug_id":"9690AC594B7D4CB09F05286639F9D4AD2","end_addr":"0x577f0000","filename":"lgpllibs.dll","version":"56.0.0.6478"},{"base_addr":"0x577f0000","code_id":"59CAB4C6131000","debug_file":"nss3.pdb","debug_id":"D43145B1E08A4ADEACEBE3E956B3DD002","end_addr":"0x57921000","filename":"nss3.dll","version":"56.0.0.6478"},{"base_addr":"0x57930000","code_id":"57999B113000","debug_file":"api-ms-win-crt-utility-l1-1-0.pdb","debug_id":"22B37FB2FAC640F5B539D1B29E0BC2871","end_addr":"0x57933000","filename":"api-ms-win-crt-utility-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57940000","code_id":"57999B0A3000","debug_file":"api-ms-win-crt-environment-l1-1-0.pdb","debug_id":"B3937AEAEC8947CDBD29AA2B3D9A37A11","end_addr":"0x57943000","filename":"api-ms-win-crt-environment-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57950000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-filesystem-l1-1-0.pdb","debug_id":"07F2A54978C94EBAB6CB51D32BA091331","end_addr":"0x57953000","filename":"api-ms-win-crt-filesystem-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57960000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-time-l1-1-0.pdb","debug_id":"1B3A0397DB6E4F7E9D851D2B967463341","end_addr":"0x57963000","filename":"api-ms-win-crt-time-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57970000","code_id":"57999AF55000","debug_file":"api-ms-win-crt-multibyte-l1-1-0.pdb","debug_id":"17313201382F443189CC768799F252411","end_addr":"0x57975000","filename":"api-ms-win-crt-multibyte-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57980000","code_id":"579994CE5000","debug_file":"api-ms-win-crt-math-l1-1-0.pdb","debug_id":"84093D8426424C34854A4350B952EA0F1","end_addr":"0x57985000","filename":"api-ms-win-crt-math-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x57990000","code_id":"57999B063000","debug_file":"api-ms-win-crt-locale-l1-1-0.pdb","debug_id":"F39F756FE28A4E03BFC9660327900A1F1","end_addr":"0x57993000","filename":"api-ms-win-crt-locale-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579a0000","code_id":"579994CE4000","debug_file":"api-ms-win-crt-convert-l1-1-0.pdb","debug_id":"F5AC01CDCD874A8780A5C388AC509E2E1","end_addr":"0x579a4000","filename":"api-ms-win-crt-convert-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579b0000","code_id":"57999AEA4000","debug_file":"api-ms-win-crt-stdio-l1-1-0.pdb","debug_id":"BB9697E1D33B4813ABD08BC1933D65D61","end_addr":"0x579b4000","filename":"api-ms-win-crt-stdio-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x579c0000","code_id":"579994FCe0000","debug_file":"ucrtbase.pdb","debug_id":"3761F51D3FEE4EBDB1220B407EA3B12B1","end_addr":"0x57aa0000","filename":"ucrtbase.dll","version":"10.0.14393.33"},{"base_addr":"0x58e00000","code_id":"579994CE3000","debug_file":"api-ms-win-crt-heap-l1-1-0.pdb","debug_id":"BCCE61C40534445892124438423526AF1","end_addr":"0x58e03000","filename":"api-ms-win-crt-heap-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e10000","code_id":"57999ADA4000","debug_file":"api-ms-win-crt-string-l1-1-0.pdb","debug_id":"9A3EA3B394A3411A86AC53B4C8623CB21","end_addr":"0x58e14000","filename":"api-ms-win-crt-string-l1-1-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e20000","code_id":"579994CD3000","debug_file":"api-ms-win-core-file-l1-2-0.pdb","debug_id":"3B64AE5F03F3415AAB148910F1CA37451","end_addr":"0x58e23000","filename":"api-ms-win-core-file-l1-2-0.dll","version":"10.0.14393.33"},{"base_addr":"0x58e30000","code_id":"579994CD3000","debug_file":"api-ms-win-core-processthreads-l1-1-1.pdb","debug_id":"3BC3DD3C3F324B8FA6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Please edit out your post with all that stuff please and then read URL on how to submit a Crash Report back to us here in your message.

https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support