Firefox crashes
Firefox never starts.
crash file contents: crash.main.2 1517600479 9e2474f4-d7bd-436c-a5b8-cc4d85e2c01c ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517600474 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517600479 UptimeTS=53.73801 SecondsSinceLastCrash=243 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7191273472 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2939125760 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=4488:"Gecko_IOThread",4248:"Timer",2224:"Link Monitor",5660:"Socket Thread",6040:"JS Watchdog",
Wszystkie odpowiedzi (7)
hi, could you press windows-key+R and open: %localappdata% a windows explorer window should open up - in there delete the folder labelled "Mozilla" and see if you can start firefox normally afterwards.
Thanks for the reply, but the same thing happens.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
I cannot start in safe mode either.
crash.main.2 1517605305 a08a9cbf-08b6-4123-b234-fa40eb0815a1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252 StartupTime=1517605300 SafeMode=0 ProductName=Firefox Vendor=Mozilla InstallTime=1517595345 CPUMicrocodeVersion=0xb00001f ReleaseChannel=release Version=58.0.1 StartupCrash=1 BuildID=20180128191252 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1517605305 UptimeTS=53.75711 SecondsSinceLastCrash=60 BlockedDllList= SystemMemoryUsePercentage=31 TotalVirtualMemory=8796092891136 AvailableVirtualMemory=8794782867456 TotalPageFile=8587096064 AvailablePageFile=7186948096 TotalPhysicalMemory=4294500352 AvailablePhysicalMemory=2950529024 MozCrashReason=MOZ_RELEASE_ASSERT(globalObj) ThreadIdNameMapping=4408:"Gecko_IOThread",844:"Timer",6068:"Link Monitor",312:"Socket Thread",5632:"JS Watchdog",
crash.main.2
1517605245
ec8b061c-d12e-4e98-a32b-613fd54df189
ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252
StartupTime=1517605240
SafeMode=0
ProductName=Firefox
Vendor=Mozilla
InstallTime=1517595345
CPUMicrocodeVersion=0xb00001f
ReleaseChannel=release
Version=58.0.1
StartupCrash=1
BuildID=20180128191252
ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}
CrashTime=1517605245
UptimeTS=53.74725
SecondsSinceLastCrash=481
BlockedDllList=
SystemMemoryUsePercentage=31
TotalVirtualMemory=8796092891136
AvailableVirtualMemory=8794780770304
TotalPageFile=8587096064
AvailablePageFile=7189970944
TotalPhysicalMemory=4294500352
AvailablePhysicalMemory=2956226560
MozCrashReason=MOZ_RELEASE_ASSERT(globalObj)
ThreadIdNameMapping=5984:"Gecko_IOThread",3328:"Timer",5680:"Link Monitor",5996:"Socket Thread",5972:"JS Watchdog",
crash.main.2
1517604764
22067f6b-c51b-4b73-83af-d6f361436e46
ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252
StartupTime=1517604759
SafeMode=0
ProductName=Firefox
Vendor=Mozilla
InstallTime=1517595345
CPUMicrocodeVersion=0xb00001f
ReleaseChannel=release
Version=58.0.1
StartupCrash=1
BuildID=20180128191252
ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}
CrashTime=1517604764
UptimeTS=54.83612
SecondsSinceLastCrash=42
BlockedDllList=
SystemMemoryUsePercentage=30
TotalVirtualMemory=8796092891136
AvailableVirtualMemory=8794782867456
TotalPageFile=8587096064
AvailablePageFile=7221772288
TotalPhysicalMemory=4294500352
AvailablePhysicalMemory=2981363712
MozCrashReason=MOZ_RELEASE_ASSERT(globalObj)
ThreadIdNameMapping=5688:"Gecko_IOThread",4224:"Timer",5620:"Link Monitor",5672:"Socket Thread",5692:"JS Watchdog",
crash.main.2
1517604722
77c91178-68dd-491c-9163-964dfe17fdd3
ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252
StartupTime=1517604716
SafeMode=0
ProductName=Firefox
Vendor=Mozilla
InstallTime=1517595345
CPUMicrocodeVersion=0xb00001f
ReleaseChannel=release
Version=58.0.1
StartupCrash=1
BuildID=20180128191252
ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}
CrashTime=1517604722
UptimeTS=59.20897
SecondsSinceLastCrash=2203
BlockedDllList=
SystemMemoryUsePercentage=30
TotalVirtualMemory=8796092891136
AvailableVirtualMemory=8794782867456
TotalPageFile=8587096064
AvailablePageFile=7256162304
TotalPhysicalMemory=4294500352
AvailablePhysicalMemory=3002994688
MozCrashReason=MOZ_RELEASE_ASSERT(globalObj)
ThreadIdNameMapping=5324:"Gecko_IOThread",5308:"Timer",3960:"Link Monitor",5300:"Socket Thread",236:"JS Watchdog",
crash.main.2
1517602519
cbd33fbb-1cb5-493c-b9ea-6f717a2ff2be
ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252
StartupTime=1517602514
SafeMode=0
ProductName=Firefox
Vendor=Mozilla
InstallTime=1517595345
CPUMicrocodeVersion=0xb00001f
ReleaseChannel=release
Version=58.0.1
StartupCrash=1
BuildID=20180128191252
ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}
CrashTime=1517602519
UptimeTS=58.43503
SecondsSinceLastCrash=103
BlockedDllList=
SystemMemoryUsePercentage=31
TotalVirtualMemory=8796092891136
AvailableVirtualMemory=8794782867456
TotalPageFile=8587096064
AvailablePageFile=7119040512
TotalPhysicalMemory=4294500352
AvailablePhysicalMemory=2933788672
MozCrashReason=MOZ_RELEASE_ASSERT(globalObj)
ThreadIdNameMapping=5692:"Gecko_IOThread",5696:"Timer",5700:"Link Monitor",5704:"Socket Thread",5708:"JS Watchdog",
crash.main.2
1517602416
e6ae1370-e2ef-498e-8a65-cf33c8d2ee15
ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=58.0.1&buildid=20180128191252
StartupTime=1517602410
SafeMode=0
ProductName=Firefox
Vendor=Mozilla
InstallTime=1517595345
CPUMicrocodeVersion=0xb00001f
ReleaseChannel=release
Version=58.0.1
StartupCrash=1
BuildID=20180128191252
ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}
CrashTime=1517602416
UptimeTS=54.055789999
SecondsSinceLastCrash=1270
BlockedDllList=
SystemMemoryUsePercentage=31
TotalVirtualMemory=8796092891136
AvailableVirtualMemory=8794782867456
TotalPageFile=8587096064
AvailablePageFile=7194509312
TotalPhysicalMemory=4294500352
AvailablePhysicalMemory=2944278528
MozCrashReason=MOZ_RELEASE_ASSERT(globalObj)
ThreadIdNameMapping=896:"Gecko_IOThread",4088:"Timer",3216:"Link Monitor",5968:"Socket Thread",3472:"JS Watchdog",
FredMcD said
If you can't get Firefox to open, you will have to do this the hard way.
What's the hard way?
If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.