We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Funkcjonalność tej witryny będzie ograniczona w czasie konserwacji. Jeśli artykuł nie rozwiązuje twojego problemu i chcesz zadać pytanie, to nasza społeczność wsparcia jest dostępna na @FirefoxSupport na Twitterze i /r/firefox na Reddicie.

Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

Firefox crashes

  • 1 odpowiedź
  • 1 osoba ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od Shadow110

osmanabi
osmanabi
more options

When I try to launch Firefox it opens up the Mozilla crash reporter window. I tried to launch Firefox in safe mode but that gave the same result as well.

Crash ID: bp-d07f902d-3b49-47b0-b84c-d91c80180814

Report Contents: AvailablePageFile: 28381671424 AvailablePhysicalMemory: 11971530752 AvailableVirtualMemory: 8794734665728 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 53280768 BreakpadReserveSize: 83886080 BuildID: 20180807170231 CPUMicrocodeVersion: 0x6000637 CrashTime: 1534282975 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1533852103 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["WLIDNSP.DLL","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","lgpllibs.dll","nss3.dll","mozglue.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 66 StartupCrash: 1 StartupTime: 1534282975 SystemMemoryUsePercentage: 30 ThreadIdNameMapping: 6176:"Gecko_IOThread",8636:"Timer",4260:"Link Monitor",8808:"Socket Thread",5644:"JS Watchdog",7768:"BGReadURLs",9228:"Hang Monitor",6924:"LSP Annotator",9420:"Cache2 I/O",5064:"Cookie",5804:"StreamTrans #1", Throttleable: 1 TotalPageFile: 34248839168 TotalPhysicalMemory: 17125380096 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 1.208565375 Vendor: Mozilla Version: 61.0.2

This report also contains technical information about the state of the application when it crashed

When I try to launch Firefox it opens up the Mozilla crash reporter window. I tried to launch Firefox in safe mode but that gave the same result as well. Crash ID: bp-d07f902d-3b49-47b0-b84c-d91c80180814 Report Contents: AvailablePageFile: 28381671424 AvailablePhysicalMemory: 11971530752 AvailableVirtualMemory: 8794734665728 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 53280768 BreakpadReserveSize: 83886080 BuildID: 20180807170231 CPUMicrocodeVersion: 0x6000637 CrashTime: 1534282975 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1533852103 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Microsoft Corporation":["WLIDNSP.DLL","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","ucrtbase.dll","msvcp140.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","api-ms-win-core-synch-l1-2-0.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-core-file-l2-1-0.dll","VCRUNTIME140.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["ntdll.dll","rsaenh.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","lgpllibs.dll","nss3.dll","mozglue.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 66 StartupCrash: 1 StartupTime: 1534282975 SystemMemoryUsePercentage: 30 ThreadIdNameMapping: 6176:"Gecko_IOThread",8636:"Timer",4260:"Link Monitor",8808:"Socket Thread",5644:"JS Watchdog",7768:"BGReadURLs",9228:"Hang Monitor",6924:"LSP Annotator",9420:"Cache2 I/O",5064:"Cookie",5804:"StreamTrans #1", Throttleable: 1 TotalPageFile: 34248839168 TotalPhysicalMemory: 17125380096 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 1.208565375 Vendor: Mozilla Version: 61.0.2 This report also contains technical information about the state of the application when it crashed

Wszystkie odpowiedzi (1)

Shadow110
Shadow110
more options

Hi, SQL issue..


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Can you use another computer to download the full Firefox installer and possibly some malware scanning software?

Try this:

You can copy the file to the desktop and start the installation with a double-click on the desktop icon.

Please let us know if this solved your issue or if need further assistance.