Funkcjonalność tej witryny będzie ograniczona w czasie konserwacji. Jeśli artykuł nie rozwiązuje twojego problemu i chcesz zadać pytanie, to nasza społeczność wsparcia jest dostępna na @FirefoxSupport na Twitterze i /r/firefox na Reddicie.

Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Więcej informacji

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

mp4 video plays but with no sound (W7, f/f 64bit, v75.0)

  • 3 odpowiedzi
  • 1 osoba ma ten problem
  • 4 wyświetlenia
  • Ostatnia odpowiedź od Gra

Gra
Gra
more options

A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at the bottom and on the right there's a symbol that looks like a speaker with a bar through it. There seems no way to change this. The mp4 clip will play perfectly in WMP and from the website on a Samsung phone.

A .mp4 video clip on the web will play through f/f but with no sound. A .mp3 audio clip plays ok. The laptop sound controls are not muted. The mp4 clip shows a bar at the bottom and on the right there's a symbol that looks like a speaker with a bar through it. There seems no way to change this. The mp4 clip will play perfectly in WMP and from the website on a Samsung phone.

Wybrane rozwiązanie

There was a similar thread last year but I'm not sure we really got to the bottom of it: https://support.mozilla.org/questions/1268331

It's possible that Firefox is displaying messages about the problem in its Web Console. You can open the Web Console in the lower part of the tab using either:

  • "3-bar" menu button > Web Developer > Web Console
  • (menu bar) Tools > Web Developer > Web Console
  • (Windows) Ctrl+Shift+k

You can clear existing clutter by clicking the little garbage can icon above the existing list.

Then reload the page or re-trigger the media to play in the upper part of the tab and watch for error or security messages. Anything that sounds like it could be relevant?

Przeczytaj tę odpowiedź w całym kontekście 👍 0

Wszystkie odpowiedzi (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Wybrane rozwiązanie

There was a similar thread last year but I'm not sure we really got to the bottom of it: https://support.mozilla.org/questions/1268331

It's possible that Firefox is displaying messages about the problem in its Web Console. You can open the Web Console in the lower part of the tab using either:

  • "3-bar" menu button > Web Developer > Web Console
  • (menu bar) Tools > Web Developer > Web Console
  • (Windows) Ctrl+Shift+k

You can clear existing clutter by clicking the little garbage can icon above the existing list.

Then reload the page or re-trigger the media to play in the upper part of the tab and watch for error or security messages. Anything that sounds like it could be relevant?

Hansi Gayathma
Hansi Gayathma
more options

Hi,

I hope this helps you.

https://www.transfermyvideofiles.com/mp4-files-no-sound/

Gra
Gra Zadający pytanie
more options

jscher2000 - -I tried that - web console shows no errors or warnings. But looking at the link to previous problem, setting media.play-stand-alone to false forces the file to be opened outside f/f in WMP and then it plays correctly. So I have a good work-around, but there's still a problem within f/f not solved. Thanks v much for the quick response.


hansigaya99 - In my case, WMP plays it properly when started outside f/f, so not sure if this is going to help. However, the page has got some useful looking content and I'll give it a go in due course. Thanks v much!