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Crash on closing last tab on Firefox iOS

  • 2 odpowiedzi
  • 0 osób ma ten problem
  • 1 wyświetlenie
  • Ostatnia odpowiedź od bmaurer101

bmaurer101
bmaurer101
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Hello,

I have the latest version of Firefox (121.0 - 36782) on iOS 17.2 on iPad.

When I close the last remaining tab, Firefox crashes. When I open it again it asks if I would like to reopen the tab. I have been using Firefox on iPad for a while but this has been happening for several weeks. It is happening regardless of the website. It doesn't happen every time but very often.

I tried uninstalling and reinstalling Firefox. I have sync on (bookmarks and history but not open tabs).

Thanks for your help.

Hello, I have the latest version of Firefox (121.0 - 36782) on iOS 17.2 on iPad. When I close the last remaining tab, Firefox crashes. When I open it again it asks if I would like to reopen the tab. I have been using Firefox on iPad for a while but this has been happening for several weeks. It is happening regardless of the website. It doesn't happen every time but very often. I tried uninstalling and reinstalling Firefox. I have sync on (bookmarks and history but not open tabs). Thanks for your help.

Wszystkie odpowiedzi (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

bmaurer101
bmaurer101 Zadający pytanie
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Hello,

iOS for iPad and Firefox are at the latest version.

The crash occurs on closing the last tab, so I don’t have other tabs open.

I have tried reinstalling Firefox already.

I have created the issue on GitHub, it’s issue #17900.

Thanks.