There is a conflict with a font is my guess.

The email is probably relying on a downloaded font and you already have it, but another version that replaces the capital E with an image and numbers with some rather pretty graphics that would look better on a map.

Thanks for replying.

Below is the message when I copy it to here and the attachment shows how it appears in the actual message.

"We will fight for you. As a newcomer in 2016, we exposed rip-off tactics in energy from large legacy suppliers (here's how the BBC covered it back then https://www.bbc.co.uk/news/business-37318534). In 2017, we campaigned hard for an Energy Price Cap: since it passed, it's saved the British public upward of £1 billion per year in extortionate bills".

The second snip is of the account number: Account no. - A-DF869781 but it is impossible to decipher accurately unless you copy it to a different programme.

Most of the messages are from my new energy supplier, I think they started when I switched my supply to them. I don't mind the letter symbols but I can't guess numbers if a symbol replaces them, like the account number.

How can I stop the funny characters?

Thanks for replying. Do you know how to stop this happening?

The symbols are cute as letters provided you know which letter they replace. If they replace numbers like account numbers or letters in names you do not know the spelling of then it's not so cute.

Account no. - A-DF869781 See the first attachment for how it appears in my email.

See the second attachment for some of the other cuties.

My Energy company told me this sometimes happens with emails from their Apple computers but they don't know how to stop it. Does anyone in Mozilla know?

I could suggest your energy company purchase industry standard cheaper computers (Windows) and pass on the savings to their customers. But that would be cynical of me.

As I said before it is probably the use of a non-standard font (perhaps one offered by Apple only now you mention it) that is relied upon in the email and a substitute is used because it is not available on your system. Without access to the source of the message to look at how it is formatted I can do nothing but guess really. I will look if you want to send it to me.

Matt

The CEO of the company is a bit of a maverick so Windows PCs would not fit his image.

I have copied the message source to you in a private message. At first glance It looks like the Enigma code but with pretty pictures.