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Firefox is shaking up and down even with all extensions disabled

  • 4 odpowiedzi
  • 2 osoby mają ten problem
  • 21 wyświetleń
  • Ostatnia odpowiedź od Patsycola

Patsycola
Patsycola
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Over the last couple of days my browser has started 'shaking', a problem I had some time ago but was able to get rid of by following advice I found somewhere on the internet (but foolishly didn't make a note of). I've disabled all the add-ons and plug-ins but that hasn't solved the problem. The only menu bar showing is the navigation bar.

It may just be a coincidence but it started shaking at the time that I inadvertently downloaded Hola. I've removed the two programs that Hola installed and followed the instructions to remove it from the Firefox search.

Any help would be appreciated as the jumping up and down is most annoying.

Over the last couple of days my browser has started 'shaking', a problem I had some time ago but was able to get rid of by following advice I found somewhere on the internet (but foolishly didn't make a note of). I've disabled all the add-ons and plug-ins but that hasn't solved the problem. The only menu bar showing is the navigation bar. It may just be a coincidence but it started shaking at the time that I inadvertently downloaded Hola. I've removed the two programs that Hola installed and followed the instructions to remove it from the Firefox search. Any help would be appreciated as the jumping up and down is most annoying.

Wybrane rozwiązanie

Does it happen in safe mode?

Please try disabling hardware acceleration:

Turn off hardware acceleration

Does that help?

Przeczytaj tę odpowiedź w całym kontekście 👍 0

Wszystkie odpowiedzi (4)

Ed
Ed
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Hello,

You said you have disabled all add-ons and plug-ins. This may be a repeat exercise but can you please test for the problem when Firefox is in safe mode. This disables plug-ins as well but also applies various other changes. See here for details:

Diagnose Firefox issues using Troubleshoot Mode

If the problem still appears in Safe Mode then it may be that there is still some part of Hola that is causing the problem. You can try these free programs to scan for malware, which work with your existing antivirus software:

If none of that works then I suggest resetting Firefox. This will return Firefox to its default state but will keep your personal data, bookmarks etc. See here for instructions:

Refresh Firefox - reset add-ons and settings

I hope that helps.

Patsycola
Patsycola Zadający pytanie
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Hi

I'd already reset Firefox but even that didn't make any difference. In fact that was how I managed to remove Hola search from it; their own suggestion involved removing an add-on that wasn't even there.

So I've still got a jumping screen unfortunately.

Ed
Ed
more options

Wybrane rozwiązanie

Does it happen in safe mode?

Please try disabling hardware acceleration:

Turn off hardware acceleration

Does that help?

Patsycola
Patsycola Zadający pytanie
more options

Brilliant. Switching off hardware acceleration was the solution that I'd forgotten about. I guess that when I reset Firefox to try to get rid of Hola it would have reverted to hardware acceleration being switched on. I'll be sure to make a note this time round!

Thanks very much for your help, Eddy.