Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I am unable to successfully install Firefox on my Win10 64bit desktop

  • 4 respostas
  • 2 têm este problema
  • 1 visualização
  • Última resposta de Grahame

Grahame
Grahame
more options

I will detail the steps when attempting to install Firefox. Screen prints attached. 1. Go to the "New Firefox" webpage 2. Run is not an option, so exe file is saved to "Downloads" 3. FFox installer indicates "Now Installing" 4. This process runs, and runs, and runs until the blue bownload arrow is clicked (top right hand corner) 5. This closes the Now Installing Window and a box appears indicating "Completed". I presume the installer has fully downloaded... ? 6. Clicking the exe file in downloads folder starts the installation process. 7. After 2 or 3 minutes an installer message appears indicating "Hmm, for some reason we could not install Firefox". The suggestion is try again, which I have done 3 times with no success.

I will detail the steps when attempting to install Firefox. Screen prints attached. 1. Go to the "New Firefox" webpage 2. Run is not an option, so exe file is saved to "Downloads" 3. FFox installer indicates "Now Installing" 4. This process runs, and runs, and runs until the blue bownload arrow is clicked (top right hand corner) 5. This closes the Now Installing Window and a box appears indicating "Completed". I presume the installer has fully downloaded... ? 6. Clicking the exe file in downloads folder starts the installation process. 7. After 2 or 3 minutes an installer message appears indicating "Hmm, for some reason we could not install Firefox". The suggestion is try again, which I have done 3 times with no success.
Capturas de tela anexadas

Solução escolhida

This is the "stub installer" Try to use the full installer downloaded from https://www.mozilla.org/en-US/firefox/all/

Remember that you can't have the Firefox running during installation.

Ler esta resposta 👍 1

Todas as respostas (4)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Solução escolhida

This is the "stub installer" Try to use the full installer downloaded from https://www.mozilla.org/en-US/firefox/all/

Remember that you can't have the Firefox running during installation.

Alterado por TyDraniu em

Grahame
Grahame Autor da pergunta
more options

Hi TyDraniu, thank you for the link, however I receive an error message when attempting to download. See attached. I also have Google Chrome installed. Could that be causing the problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Grahame
Grahame Autor da pergunta
more options

A big "Thank You" to those who replied to my query, I have now been able to load the latest version of Firefox. It would appear the problem was a conflict with antivirus software, which was also an out of date version. I would not have solved this problem without your support and patience, Cheers !!