Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

can't send messages

  • 4 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de Matt

more options

Latest thunderbird version on Windows 10. Yahoo and Gmail were set up automatically. University mail, manually. None of them can send emails. Tried to disable antivirus and firewall. Yahoo smtp.mail.yahoo.com on port 465 (587 not working either) SSL/TLS - OAuth2 Gmail smtp.gmail.com on port 465 (587 not working either) SSL/TLS - OAuth2 University mail on 587. Account passwords are correct (idk what smtp password is to reset/delete it).

idk if this is relevant, but I am unable to send mails in yahoo / gmail from my android mail app too (bluemail).

Latest thunderbird version on Windows 10. Yahoo and Gmail were set up automatically. University mail, manually. None of them can send emails. Tried to disable antivirus and firewall. Yahoo smtp.mail.yahoo.com on port 465 (587 not working either) SSL/TLS - OAuth2 Gmail smtp.gmail.com on port 465 (587 not working either) SSL/TLS - OAuth2 University mail on 587. Account passwords are correct (idk what smtp password is to reset/delete it). idk if this is relevant, but I am unable to send mails in yahoo / gmail from my android mail app too (bluemail).
Capturas de tela anexadas

Solução escolhida

OK, I contacted my ISP provider today and they told me that my outgoing emails were blocked, because my ip has been sending spams! I did definitely not spam anyone, so it's obviously a virus that has gotten into my PC! Hopefully my old PC, I am on a new one now. I am just worried because I had all the security measures on (antivirus - firewall) and I yet got a virus! I know this is not the right place to ask, but what measures do you recommend to avoid that in the future?

Ler esta resposta 👍 0

Todas as respostas (4)

more options

That actually looks like an anti virus might be blocking outgoing mail. does your anti virus have any mail controls?

more options

Thank you for your answer, Matt. I am not sure if there's email control in my antivirus,but I tried turn it of without success. I also turned off Windows firewall and bit defender firewall (it comes with my avast antivirus), again without success. I also uninstalled and reinstalled thunderbird and removed/added accounts again. Nothing worked.

more options

Solução escolhida

OK, I contacted my ISP provider today and they told me that my outgoing emails were blocked, because my ip has been sending spams! I did definitely not spam anyone, so it's obviously a virus that has gotten into my PC! Hopefully my old PC, I am on a new one now. I am just worried because I had all the security measures on (antivirus - firewall) and I yet got a virus! I know this is not the right place to ask, but what measures do you recommend to avoid that in the future?

Alterado por makislog em

more options

Do not be sure of the issue being a virus or malware. With cheap hosting providers you share an IP address with others, so you get caught up in their actions. (it is called a bad neighborhood when they are bad apples).

The only way to be sure you are no caught in such an issue is to actually have dedicated server hosting. This is significantly more expensive that the $12 for 12 months deals, starting around the $50 per month.