Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

How do I gain access to sync my account?

  • 1 resposta
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por Wesley Branton

more options

When I cre as Ted my account I setup authentication with Google authentication app. But I had to replace my phone and thus lost my Girfox registration on the app. Now I cann validate via the authentication app. How to I gain the ability to gain access to my Firefox account sinc ei cannot do the authentication app and I didn't write down the 10 digit registration code when it was originally setup?

When I cre as Ted my account I setup authentication with Google authentication app. But I had to replace my phone and thus lost my Girfox registration on the app. Now I cann validate via the authentication app. How to I gain the ability to gain access to my Firefox account sinc ei cannot do the authentication app and I didn't write down the 10 digit registration code when it was originally setup?

Solução escolhida

Unfortunately, if you don't have the recovery code, you are out of luck. You will simply have to create a new account under a different email address.

See What if I'm locked out of Two-Step Authentication? for more information.

Hope this helps.

Ler esta resposta no contexto 👍 0

Todas as respostas (1)

more options

Solução escolhida

Unfortunately, if you don't have the recovery code, you are out of luck. You will simply have to create a new account under a different email address.

See What if I'm locked out of Two-Step Authentication? for more information.

Hope this helps.