Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Recovery Key

  • 1 resposta
  • 1 tem este problema
  • 25 visualizações
  • Última resposta por cor-el

LiamThom96
LiamThom96
more options

I recently set up Firefox Recovery Keys knowing that I was formatting my PC. I am logged into my Firefox account on my laptop and have forgotten my password. Using Firefox Sync and Google Authenticator, I can log into Firefox on my Android.

I am trying to log into Firefox on my PC now, and have forgotten my password, and now none of the Recovery Keys I was given by Firefox are working (I am correct in saying these keys are 10 digits long, and you are given multiple keys when setting up the Recovery Keys?).

I cannot reset my password and lose all of my generated logins. Is there any other way to log into Firefox on desktop, say using google authentication or sync like android?

I recently set up Firefox Recovery Keys knowing that I was formatting my PC. I am logged into my Firefox account on my laptop and have forgotten my password. Using Firefox Sync and Google Authenticator, I can log into Firefox on my Android. I am trying to log into Firefox on my PC now, and have forgotten my password, and now none of the Recovery Keys I was given by Firefox are working (I am correct in saying these keys are 10 digits long, and you are given multiple keys when setting up the Recovery Keys?). I cannot reset my password and lose all of my generated logins. Is there any other way to log into Firefox on desktop, say using google authentication or sync like android?

Todas as respostas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A recovery key that you can use instead of the password is a 32 character string.

A 10 character string would be a recovery code that you can use instead of a 6 digit TOTP code for 2FA generated by an app on a mobile device, so make sure you do not confuse the two.