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My AOL email does not load

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jbinx1963
jbinx1963
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My AOL email no longer loads since I installed the latest Firefox update. I can open a message, but it will get stuck loading about halfway through the process. This happens regardless the the sender. Is there anything that can be done to help. I have tried reinstalling Firefox and deleting the set up folders, but the problem still persists

My AOL email no longer loads since I installed the latest Firefox update. I can open a message, but it will get stuck loading about halfway through the process. This happens regardless the the sender. Is there anything that can be done to help. I have tried reinstalling Firefox and deleting the set up folders, but the problem still persists

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the-edmeister
the-edmeister
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

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