Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Update to 45.0 and can't send email

  • 3 răspunsuri
  • 10 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de Matt

esmith59
esmith59
more options

OS: Win 8.1 ISP: Comcast Thunderbird: 45.0

Since the update, I am able to receive email, but not send it. There is no error message. No "sending mail" progress bar. Nothing. The email just remains on the screen after I click "Send."

I have checked SMTP settings. No ports appear to have changed from settings prior to the update.

I have checked that the correct SMTP servers are being used.

I don't store passwords in Thunderbird. It continues to prompt for password to receive email, but does not ask for SMTP password since the update.

I have tried turning off Windows Firewall -- no change.

I have gmail accounts and domain-based email addresses. All are set up as POP accounts in Thunderbird. This problem occurs across all accounts. I am able to log into webmail for all accounts and send email, so there is nothing wrong with the ISP, or the accounts.

I tried to go back to a restore point prior to the update, and I got a message that Thunderbird couldn't load XPCOM--so I undid the restore point. After that, I could once again open Thunderbird, but the situation as described above continues.

I don't know what else to check. Any help would be appreciated.

OS: Win 8.1 ISP: Comcast Thunderbird: 45.0 Since the update, I am able to receive email, but not send it. There is no error message. No "sending mail" progress bar. Nothing. The email just remains on the screen after I click "Send." I have checked SMTP settings. No ports appear to have changed from settings prior to the update. I have checked that the correct SMTP servers are being used. I don't store passwords in Thunderbird. It continues to prompt for password to receive email, but does not ask for SMTP password since the update. I have tried turning off Windows Firewall -- no change. I have gmail accounts and domain-based email addresses. All are set up as POP accounts in Thunderbird. This problem occurs across all accounts. I am able to log into webmail for all accounts and send email, so there is nothing wrong with the ISP, or the accounts. I tried to go back to a restore point prior to the update, and I got a message that Thunderbird couldn't load XPCOM--so I undid the restore point. After that, I could once again open Thunderbird, but the situation as described above continues. I don't know what else to check. Any help would be appreciated.

Soluție aleasă

open the error console (Ctrl+Shift+J) Clear it. Try and send an email.

Is there an error about Error code: ssl_error_no_cypher_overlap ? DO any errors appear when you send?

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

Citește acest răspuns în context 👍 4

Toate răspunsurile (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Soluție aleasă

open the error console (Ctrl+Shift+J) Clear it. Try and send an email.

Is there an error about Error code: ssl_error_no_cypher_overlap ? DO any errors appear when you send?

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

esmith59
esmith59 Deținătorul întrebării
more options

Thank you! There were errors in the log, but not the one you listed. I thought--from one of the errors--that the problem might be the Confirm Address add-on, but disabling that alone did not help.

Restarted with Add-Ons disabled and was able to send mail.

Restarted in normal mode, and was STILL able to send mail. No Add-Ons disabled. Very strange. I do not understand it at all, but I am able to send and receive mail again, so THANK YOU!

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I wish I understood that.... you are not the first to have a "miracle cure" with this release.