This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes almost immediately on startup

  • 2 răspunsuri
  • 1 are această problemă
  • 7 vizualizări
  • Ultimul răspuns de 501st_alpha1

501st_alpha1
501st_alpha1
more options

I haven't used my desktop computer in a few weeks, and before that everything worked fine.

Now when I try to start Firefox, it crashes almost immediately. Usually this is right after I restore the old session, but sometimes it will run for a few minutes or hours before crashing.

The crash occurs even in Safe Mode. I also tried closing all the tabs from my old session, but even with only one tab open it still crashes.

I'm on Debian Jessie, and I updated to the latest available Firefox after the crashes started, but that didn't help either.

Crash ID: bp-cac9ea19-8697-438b-8921-281251171020

I haven't used my desktop computer in a few weeks, and before that everything worked fine. Now when I try to start Firefox, it crashes almost immediately. Usually this is right after I restore the old session, but sometimes it will run for a few minutes or hours before crashing. The crash occurs even in Safe Mode. I also tried closing all the tabs from my old session, but even with only one tab open it still crashes. I'm on Debian Jessie, and I updated to the latest available Firefox after the crashes started, but that didn't help either. Crash ID: bp-cac9ea19-8697-438b-8921-281251171020

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

501st_alpha1
501st_alpha1 Deținătorul întrebării
more options

I haven't yet been able to reproduce the issue with a fresh profile, though I was able to reproduce it on a profile that I created a while ago that I don't use for anything else. (I keep all settings at the default, so the only thing that profile should have is some history entries.)

In addition to full browser crashes, I have also run into various tab crashes. Sometimes reloading the tab will cause it to crash again, but sometimes it loads fine.

Interestingly, I also had a couple crashes (both browser and tab) when using the Tor Browser Bundle, which AFAIK clears a lot of profile data between sessions. (TBB version 7.0.7, based on Firefox 52.4.1.)

After one of the TBB crashes, I saw an error that mentioned `free`, so I ran memtest86 to check for hardware issues with my RAM, but it found no errors.