This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Hotfix received, Marked as complete. Add-ons not yet enabled.

  • 9 răspunsuri
  • 1 are această problemă
  • 9 vizualizări
  • Ultimul răspuns de philipp

more options

I've received the hotfix, and it was marked as "Complete" in the studies section, but it has not re-enabled my add-ons, and I can't enable them myself.

I've received the hotfix, and it was marked as "Complete" in the studies section, but it has not re-enabled my add-ons, and I can't enable them myself.

Soluție aleasă

i think the signature verification mechanism should kick in again once in the next 24h and mark addons as active again.

you could try if resetting the "app.update.lastUpdateTime.xpi-signature-verification" pref in about:config and restarting the browser (or setting it to "1556945257" as was done by one part of the hotfix) can speed this up.

Citește acest răspuns în context 👍 0

Toate răspunsurile (9)

more options

hi, the hotfix comes in two parts and about:studies should look something like this:

more options

@phillipp, I have push-performance and hotfix-reset-verification-timesfamp in completed. Nothing active.

more options

can you check in the firefox options > privacy & security > view certificates > authorities that you have an entry from Mozilla Corporation/"signingca1.addons.mozilla.org" present there?

if not you can try the following - enter this code into the address bar and confirm to add the root cert into your browser (don't tick any boxes):

data:application/x-x509-ca-cert;base64,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
more options

Hi there phillipp,

It was not present. I just added it, any other steps? Add-ons still not enabled.

Regards, George

more options

hm, not sure - is it possible to install extensions from addons.mozilla.org in this state at least?

more options

philipp said

hm, not sure - is it possible to install extensions from addons.mozilla.org in this state at least?

Appears to be, old extensions still not working, and under normal circumstances, I'd uninstall and re-install, but I'd like to keep my configurations. Please keep me posted with any updates that might happen.

Cheers, George

more options

Soluție aleasă

i think the signature verification mechanism should kick in again once in the next 24h and mark addons as active again.

you could try if resetting the "app.update.lastUpdateTime.xpi-signature-verification" pref in about:config and restarting the browser (or setting it to "1556945257" as was done by one part of the hotfix) can speed this up.

more options

Heya phillipp,

So, setting the last update timestamp to a future date and letting that time pass (I set it to about 10-15 seconds later) worked!

Cheers man!

more options

great, thanks for reporting back & sorry for all the hassle. hope you're back on track now :))