This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Software update doesn't take; connecting to server goes on without end.

  • 1 răspuns
  • 3 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de cor-el

IBPore41
IBPore41
more options

I get the prompt to update FF, but when the software update screen comes on, it indicates "downloading Firefox" and shows "connecting to the update server," but it never seems to connect. I've let it run for quite a while (15 mins) and it just keeps showing that it's connecting.

I get the prompt to update FF, but when the software update screen comes on, it indicates "downloading Firefox" and shows "connecting to the update server," but it never seems to connect. I've let it run for quite a while (15 mins) and it just keeps showing that it's connecting.

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then best is to download the full version and uninstall the currently installed version.
You need to remove the Firefox program folder to do a clean install of the new version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.